I used to dread giving feedback to others. Like many people, I would either avoid the conversation altogether or get so frustrated I said something I later regretted. Once I learned specific skills around giving feedback, I felt much more confident in doing so. Today, I aim to provide timely feedback in an on-going way. This has led to much … Read More
Managing Difficult Responses to Feedback
Have you ever felt like your feedback to a co-worker just wasn’t getting through? Recently I gave someone feedback that did absolutely nothing. In fact, the second and third time I gave the same feedback the behaviour didn’t change. What was I doing wrong? I followed the five steps outlined in my last blog: I had an assertive mindset. I … Read More
5 Steps for Effective Conflict Resolution
Conflict is opportunity. Although many of us find conflict stressful, conflict has many benefits. As a mediator, I have witnessed the strong emotions produced by conflict. I have also seen how conflict dealt with in a healthy way can enhance our problem-solving capabilities, increase productive communication, promote self-awareness and build relationships. When we avoid conflict or become confrontational or aggressive, … Read More
