How to Create Meaningful Relationships at Work

Wendy Loewen

[Excerpt from The Culture Question] Once we recognize the value of meaningful relationships at work, the question that follows is, “How do we create and maintain workplaces that foster camaraderie?” Quite simply, social connections at work are fostered in the same way that they are anywhere else – by people spending time together. To build strong relationships, we need time … Read More

5 Steps to Building a Great Team

Eric Stutzman

Over the past few years, I have come to appreciate the value of connected and healthy teams in the workplace. This became especially clear to me when we successfully planned and ran our first major conference. Conferences require vision, data management, marketing, speaker coordination, coaching, customer service, and so much more. It takes a whole team of talented people who … Read More

Why We Should Build Meaningful Relationships at Work

Wendy Loewen

Last year, I, Wendy, painted my deck. I was sure it would be a long and painful experience, and I was disheartened even before I began. On the first day, I painted for three hours before losing motivation and going for a walk. On the second day, I did the same. Before starting work on the morning of day three, … Read More

Why Our Connections at Work Matter

Eric Stutzman

workplace connections, workplace culture, teamwork, teams, manager, leadership

[Excerpt from The Culture Question] When our children begin school, we anticipate that they will make friends, and we are sad for them if they don’t. When they become teenagers, we hope they will identify with healthy peer groups, and we worry about them if they fall in with the wrong crowd. When our parents grow elderly, we worry about … Read More

How to Talk About the Elephant in the Room

Eric Stutzman

conversation, conflict, leadership, sensitive topic, discussion, conversation, mediation, executive leadership, workplace culture, difficult conversation

I’ve facilitated a fair number of high-stakes conversations over the years and am always struck when organizations ask me to lead a discussion about the elephant in the room. Rather than needing help with a conflict or to identify specific problems, they are simply asking me to start a conversation about a problem they are all aware of but can’t … Read More

Why Reading Together Is Important

Eric Stutzman

reading together, reading, business, leadership, management, workplace culture, book club

Those of us in leadership at ACHIEVE have often found our thinking propelled by what we read. In fact, we often exchange good books with each other to sharpen our thinking and work. Many of our innovations in marketing, management, and the services we offer have been informed by the books we have read. As many of you know, we … Read More

5 Tips for Fostering Psychological Safety in Your Workplace

Wendy Loewen

psychological safety, workplace culture, leadership

This past week I read an article by leadership scholar, Amy Edmondson, on learning behavior in work teams. It struck me as both simple and profound. Although it was written in 1999, it seems particularly relevant today. Edmondson’s research points out that most organizations are not adaptive in new situations – they simply wait for things to return to the … Read More

How to Plan for a Bright Future

Eric Stutzman

future, looking ahead, planning, development, innovation, workplace culture, leadership, management

The COVID-19 pandemic has caused a tsunami of changes to sweep across our world. The working world as we know it has been forced to change by government policy, and it will continue to change long after those policies have been revoked. We are living at a singular moment in history where we must make a choice between three options … Read More

How to Lead in Uncertain Times – Looking Beyond the Coronavirus

Eric Stutzman

uncertain times, future, prediction, leadership, workplace culture, coronavirus, covid-19, pandemic

What does it mean to lead through uncertainty? Amid global concerns regarding the coronavirus, leaders everywhere are impacting their communities and workplaces with their responses. Some responses are not helping while others are. We all take cues about how to behave, and even how to feel about things from the people around us, especially from those whose influence shapes our … Read More

Workplace Culture and Customer Service – Don’t Blame the Lettuce

Eric Stutzman

customer service, frontline workers, leadership, management, employee, workplace, organization development, workplace culture

I recently had an unsettling customer service experience when I went to pick up some dry cleaning. The employee behind the counter could not find my garments. Instead of apologizing or saying she would look into solving the issue, she muttered under her breath, “I hate working here.” Then she said things like, “I don’t know what they were thinking.” … Read More