How to Communicate in a Crisis

Randy Grieser

crisis, communicate, communication, covid-19, coronavirus, pandemic, workplace culture, leadership, management

I have been communicating a lot over the last two weeks – with our leadership team, with our staff, and with our clients. The disruption COVID-19 has made to our business, and the speed of decisions we as an organization have made as a result is unprecedented. As a training organization, we are in the business of bringing people together … Read More

How to Learn as a Leader

Eric Stutzman

leadership, leaders, professional development, management, workplace culture, learning

At the heart of people-oriented leadership lies humility. We don’t ever arrive! To be effective as leaders, we need to be growing and learning continuously. With all our responsibilities, it’s easy to forget to work on our own development. It is common for many of us to focus on production, profit, and the worthy goal of developing employees, but these … Read More

Beyond Carrots & Sticks – A New Look at Discipline

Eric Stutzman

leadership, incentive, management, workplace culture, motivation

The ways in which leaders do or do not deal with problem behaviors have lasting impacts on their workplace cultures. Leaders must learn to respond quickly and thoughtfully to problem behaviors as they arise. When they do this well, they convey a spirit of care and accountability to the rest of the team and reinforce healthy workplace culture. Unfortunately, even … Read More

Four Approaches to Accountability

Eric Stutzman

workplace accountability, workplace culture, organizational culture, leadership, management

[Excerpt from The Culture Question] Organizations can approach accountability in four distinct ways, as we explain with a model called the Accountability Grid (see image below). We’ve adapted this matrix from Ted Wachtel’s use of the Social Discipline Window, a conflict resolution tool. The four approaches are based on varying levels of both accountability and support: Ignoring: Avoiding problems we’d … Read More

Creating a Culture of Accountability

Eric Stutzman

accountability, workplace culture, leadership, management

[Excerpt from The Culture Question] Accountability is one of the pillars of a highly functional and healthy workplace culture. Simply put, accountability means that people take responsibility for what they say they will do and what they have already done. Accountability and trust walk hand in hand. When we do what we say we will do, we establish trust. When … Read More

5 Keys to Leading Innovation

Randy Grieser

innovation, leadership, leaders, workplace culture

[Excerpt from The Ordinary Leader] As children, my siblings and I never had a shortage of ideas, and many of them were actually implemented in some form or another.  If an idea didn’t pan out, we would move on to the next one.  Being curious and creative was natural for us.  If we had an idea, we would pursue it.  … Read More

How to Develop a Culture of Mentorship

Eric Stutzman

mentorship, workplace culture, team building, workplace performance

[Excerpt from The Culture Question] One often-overlooked strategy for creating a culture where people like to work is to consciously and consistently develop employees through mentorship. Investing in staff in this way creates opportunities for meaningful relationships, shows employees that they are valued, and allows them to develop their abilities, which will ultimately help the organization. A mentoring culture may … Read More

Insights on Developing Character

Eric Stutzman

developing character, workplace culture, leaders, leadership

[Excerpt from The Culture Question] It’s often said that an organization’s people are its most valuable resources. Though it is well understood that a key role of a good leader is helping employees develop their skills, we often overlook the importance of character development for both leaders and employees. We all want to be good at what we do, and … Read More

The ‘No News is Good News’ Fallacy

Eric Stutzman

Photo of communication, effective communication, leadership, workplace culture

[Excerpt from The Culture Question] Some managers are like the person who tells their partner, “I said ‘I love you’ when we first got together, and I’ll let you know if anything changes.” The underlying belief here is that no news is good news. Despite the fact that, for leaders, no news often is good news, some employees fill the … Read More

The Problem With Old-School Managers

Eric Stutzman

Photo of workplace culture, leadership, management, authoritative management, directive leadership

[Excerpt from The Culture Question] Early in my career, I, Randy, worked for a manager who clearly embodied an “old-school” management style. He was full of bravado and purposely intimidating. He was a terrible listener and would frequently yell in an effort to get his desired results. Initially, it was exciting to be around him. I felt an intoxicating energy … Read More