Over the years I’ve facilitated a fair number of high-stakes conversations, and I’ve always been struck by how often people say, “You can help us by leading a discussion about the elephant in the room.” In one case, the “elephant” was worth tens of millions of dollars a year and affected the livelihood of many employees. People wanted to know … Read More

Conflict is so predictable, and I believe that is what scares us most about it. We have seen conflict quickly develop into an ugly mess. We see this in the media, and we have probably experienced it in our personal lives as well. The good news is that conflict doesn’t always have to escalate negatively. When we understand how it … Read More

We often think of conflict as negative – something that is bad that needs to be avoided. At ACHIEVE, we believe that conflict has the potential to be positive, that something good can result from it, and that it is crucial to have the right tools to engage well with each other in the midst of conflict. We, however, are … Read More

As humans, we are wired wrong. It seems we are not naturally inclined to work through conflict adeptly. We quickly perceive and respond to conflict as a threat. Our natural tendency is to either look for an escape route from the perceived danger (flight), or respond with retaliation to save ourselves (fight) – both responses are not helpful. It seems … Read More

Passive-aggressiveness is one of the most frustrating behaviours we face in our colleagues or clients.  I believe that when we fail to address this behaviour, it creates big problems. So let us be clear about what passive-aggressive behaviour does: It undermines and sabotages our relationships. Ultimately it inhibits our organization’s ability to achieve its purpose.  Passive-aggressiveness should never be tolerated … Read More

In the social sciences, researchers determine the true impact of variable things by changing one variable and keeping everything else the same, then observing the result. I experienced something similar recently when I was confronted by two very real people on the same day. I’ll call them Albert and Ziggy. It was like a science experiment in that the situations … Read More

If your workplace is like most, people are too avoidant when it comes to conflict – even those who are more direct in their personal lives. That’s what Ralph Kilman, co-author of the world-renowned Thomas-Kilman Conflict Styles Inventory, found in a recent cross-organizational study. Too much avoidance means issues are swept under the carpet, contrary information is not shared, relational … Read More

When I started teaching conflict resolution skills many years ago, I believed that simply using those skills would solve most problems. I was naïve. People kept coming to me and saying something like, “Eric, these skills are great, but what do you do about the person who is just DIFFICULT?” After some years of experience, I realized that they were … Read More