Facing Aggression in the Workplace

Josh Hay

Faced with an aggressive co-worker, how can we use space and body language to change “Win-Lose” to “Win-Win”? Years ago I worked in a setting where we were charged with creating a new Canadian division of an existing US model. Five of us had to create three new departments. With five strong personalities, we had conflict. One of my peers … Read More

Focus on a Few Good Skills – What the NFL Teaches Us about Conflict Resolution

Josh Hay

Coach Tony Dungy has won more games than any other coach in NFL history. Before Dungy NFL games were a matter of psyching out one’s opponent. Those with the most complicated and surprising plays won. But Dungy didn’t want his players to know a lot of plays. He wanted them to know a few plays and do them automatically. We … Read More