Why You Should Build Your Team’s Emotional Intelligence


The impact of emotional intelligence on personal and professional wellbeing, as well as productivity, is beyond debate. It is, without a doubt, a difference-making variable. Emotionally intelligent people are able to assess their own emotions and the emotions of others, and then use that information to guide their words and actions. [1] Did you know that emotional intelligence can also … Read More

“Feedback” Is Not a Bad Word


feedback, coaching, leadership, workplace culture

Recently, I have read several articles on why feedback does not work. While I agree that there are ways to give feedback that can make it less useful – and in some cases it may even worsen a situation – in my experience, the right kind of feedback given in the right manner is an impetus for learning and growth. … Read More

Three Questions for Getting Your Rituals Right


An organization’s rituals are a reflection of its values and intentions. They help build camaraderie, they communicate our expectations about how to behave, and they give us a sense of being a part of a unique and special place. Rituals tell new employees a lot about what the organization is like and how they should behave. We have two new … Read More

5 Practical Ways to Make Work Meaningful


employee engagement, meaningful work, workplace culture, leadership, management, supervision

[Excerpt from The Culture Question] Motivation and employee engagement are on the minds of many leaders we meet. However, we rarely hear leaders make the connection between motivation and meaningful work. As one of the key ingredients of employee engagement, fulfilling work greatly increases workplace motivation. When an employee’s work is meaningful, they will be motivated to challenge themselves and … Read More

Employee Engagement Starts with Culture


employee engagement, motivation, motivating employees, workplace culture, leadership

Research consistently shows that customer service, innovation, and meeting organizational goals are natural outcomes when employee engagement is high. In our book, The Culture Question, my co-authors and I conducted a survey of over 2,400 people to explore what makes a workplace healthy and engaging. When we asked participants about what makes them feel engaged at work, we heard a … Read More

Insights for Motivating Employees


motivation, motivating employees, motivators, leadership, positive reinforcement

[Excerpt from The Culture Question] One of the problems with motivation is that we often don’t consider who actually wants the work to be done. It is typically a leader who wants work done in a particular way or within a precise time frame. It is their motivation that is the impetus for action. Many leaders provide negative or positive … Read More

Does Your Organization Have a Safety Net?


On our honeymoon, my husband and I drove across the Golden Gate Bridge – my feet tingled for the entire drive (I am slightly afraid of heights). The experience is memorable not only because of the physical sensations that accompanied the trek, but also for the impressive nature of the structure. Spanning over 4000 feet, and with its highest point … Read More

How to Hire for Talent and Aptitude


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Excerpt from The Culture Question: At ACHIEVE, we have discovered that ensuring employees find meaning in their work begins at the point of first contact: during the interview process. We have dramatically changed our hiring processes over the years. Through trial and error, and observations in our own personal journeys, we have come to appreciate that a person’s innate talent … Read More

Why Do You Work?


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Excerpt from The Culture Question: Why do you work? Why does anyone work? Ask your friends and coworkers, and you are likely to get a variety of answers. But sooner or later, most people will say something along the lines of, “To pay the bills.” Let’s begin by acknowledging that most of us do not, and could not, work for … Read More

In Sickness and in Health – At Work Too


photo of staff, workplace culture, time off, achieve centre, leadership training Manitoba

A friend of mine was recently fired because he had to take time off for a medical procedure. He originally thought he would be off for three days, but after the procedure the doctor advised him that he shouldn’t work for two weeks. When he explained this to his boss, he was fired. Aside from whether his boss’s response was … Read More