Leading through conflict is an essential leadership skill. When leaders fail to respond quickly and effectively to conflict, the people they lead suffer and workplace performance plummets. Many conflicts would not spiral out of control if leaders used conflict resolution techniques that are easy to learn and utilize. This workshop provides strategies for leading through conflict with clarity and confidence. Participants will learn to use conflict analysis tools to understand complex interpersonal dynamics and team tension which will help them make informed choices for where and when to intervene in a conflict.

Please note: This workshop is taught by both a senior leader and a conflict management specialist.

About This Workshop

Some of the Topics Included

  • Navigating Your Role as a Conflict Resolution Leader
  • Choosing Where to Focus Your Energy in Conflict
  • How Conflict Escalates
  • Sources of Conflict
  • Coaching for Conflict Resolution Framework
  • The Role of Leadership Styles in Resolving Conflict
  • How to Address Conflict Rooted in Style Differences
  • Tools for Navigating Difficult Conversations

 

Target Audience

This workshop is intermediate-advanced level workshop and will benefit leaders, managers, supervisors, human resource personnel, and anyone who deals with workplace tension and interpersonal conflict.

Method of Delivery

Presentation, video, demonstration, experiential practice, personal reflection, and small group discussions.

Length

Half-day version
The half-day version of this workshop focusses on the leader’s role in supporting others to resolve their conflicts. It presents fundamental concepts for leading through conflict.

One-day version
The full-day version of this workshop includes a focus on how leadership and work styles contribute to conflict, a coaching for conflict resolution process, and provides time for further reflection, discussion, and skill building.

Learning Objectives

At the end of this workshop, participants should be able to:

  • Use conflict analysis tools to understand complex interpersonal dynamics and team tension
  • Describe where and when to intervene in a conflict
  • Utilize tools for handling difficult conversations