Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness. In this training, participants will build an awareness of their communication patterns and learn to deal confidently with people around them. This workshop is fun, meaningful, and highly effective for improving communication awareness and skills.
Credit Hours (CEU)
Some of the Topics Reviewed
- What’s Required for Effective Communication
- Assertiveness Self-Assessment
- Characteristics of Aggressive and Passive Communicators
- Assertive Communicator Characteristics
- Assertive Body Language
- Guidelines for Offering an Opinion
- Strategies for Giving Directions
- How to Say “No” Assertively
- Skills for Making Requests
- Giving Corrective Feedback
- Dealing with Difficult Responses
About this Workshop
ABOUT THE TRAINER
Wendy is the Director of Training at ACHIEVE, and the co-author of the book, The Culture Question. In her work as a mediator, speaker, and facilitator she is committed to helping organizations create dynamic and engaging places of work where people care about each other, are productive, and deliver quality services and products. She has Bachelor’s degrees in both Psychology and Education, and is currently completing a Master’s degree in Conflict Analysis and Management. Wendy is a former teacher and director of a health and social services program. She believes that learning is a dynamic and life-long endeavor and with commitment, guidance, and individualized support, this process should be enjoyable and motivating. Wendy is an engaging presenter who delivers material in a format that maximizes the learning potential for all participants.
This is an introductory-intermediate level workshop.