Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness. In this training, participants will build an awareness of their communication patterns and learn to deal confidently with people around them. This workshop is fun, meaningful, and highly effective for improving communication awareness and skills.
Price: $119.00 CAD
Credit Hours (CEU)
Some of the Topics Reviewed
- What’s Required for Effective Communication
- Assertiveness Self-Assessment
- Characteristics of Aggressive and Passive Communicators
- Assertive Communicator Characteristics
- Assertive Body Language
- Guidelines for Offering an Opinion
- Strategies for Giving Directions
- How to Say “No” Assertively
- Skills for Making Requests
- Giving Corrective Feedback
- Dealing with Difficult Responses
At the end of this workshop, participants should be able to:
- To define assertive communication.
- To practice giving an assertive opinion.
- To discuss personal boundaries and practice saying “no” when appropriate.
- To outline the steps for giving corrective feedback in the form of a DESO script.
- To identify options of response receiving negative feedback.
About this Workshop
ABOUT THE TRAINER
Wendy Loewen, Managing Director
Wendy is the Managing Director of ACHIEVE Centre for Leadership and co-author of the book, The Culture Question. She is a thoughtful and empowering leader who believes in the importance of listening to the needs and aspirations of people, and then facilitating the next step in their development. Wendy is vice president of the Alternative Dispute Resolution Institute of Manitoba. She is a former teacher and director of a health and social services program. Wendy has a Master’s degree in Conflict Analysis and Management, and Bachelor’s degrees in both Psychology and Education. She believes that learning is a dynamic and lifelong endeavor, and with commitment and guidance, the process should be enjoyable and motivating. Wendy is an engaging presenter who delivers material in a way that maximizes the learning potential for all participants.
This is an introductory-intermediate level workshop.