Description
Leading through conflict is an essential leadership skill. When leaders fail to respond quickly and effectively to conflict, the people they lead suffer and workplace performance plummets. Many conflicts would not spiral out of control if leaders used conflict resolution techniques that are easy to learn and utilize. This workshop provides strategies for leading through conflict with clarity and confidence. Participants will learn to use conflict analysis tools to understand complex interpersonal dynamics and team tension which will help them make informed choices for where and when to intervene in a conflict.
Please note: This workshop is taught by both a senior leader and a conflict management specialist.
Some of the Topics Reviewed
- Navigating Your Role as a Conflict Resolution Leader
- Choosing Where to Focus Your Energy in Conflict
- How Conflict Escalates
- Sources of Conflict
- Coaching for Conflict Resolution Framework
- The Role of Leadership Styles in Resolving Conflict
- How to Address Conflict Rooted in Style Differences
- Tools for Navigating Difficult Conversations
Learning Objectives
At the end of this workshop, participants should be able to:
- Use conflict analysis tools to understand complex interpersonal dynamics and team tension
- Describe where and when to intervene in a conflict
- Utilize tools for handling difficult conversations
About this Workshop
ABOUT THE TRAINER
Eric Stutzman, Chief Executive Officer
Eric is the Chief Executive Officer of ACHIEVE Centre for Leadership and co-author of the book, The Culture Question. He is a caring and insightful leader who believes that building authentic relationships is the best way to lead people effectively. Eric has provided leadership in the field of conflict resolution and mediation since completing a degree in Sociology with a focus on mediation and peacemaking. He is a Chartered Mediator and a past president of the Alternative Dispute Resolution Institute of Manitoba. Prior to working with ACHIEVE, Eric was an administrator, board chair, senior mediator, trainer, and lead negotiator for a variety of other organizations. He believes that the best leaders and employees turn their minds first to listening with curiosity, and never put operations before people. Eric is a gifted trainer and speaker who makes material come alive for participants through humour, storytelling, and real-world application.
Target Audience
This workshop is intermediate-advanced level workshop and will benefit leaders, managers, supervisors, human resource personnel, and anyone who deals with workplace tension and interpersonal conflict.
