In today’s polarized climate surrounding the COVID-19 pandemic, engaging with people whose opinions and ideas diverge from our own has become even more critical. Individual differences can result in arguments rather than productive interactions, draining us of mental and emotional energy. Many people have found themselves ill-prepared for these interactions and, as a result, avoid challenging conversations or feel overwhelmed when they must have them. This workshop equips participants with skills that will allow them to manage their own emotions and understand the various dynamics of polarizing conversations so they can more confidently turn them into productive and respectful interactions.

Price: $99.00 CAD

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Continuing Education Credit Hours (CEU) 2

Some of the Topics Reviewed

  • Appreciating the Impact of COVID-19
  • Understanding the Dynamics of Polarizing Topics
  • Our Natural Responses to Challenging Interactions
  • Understanding Other Perspectives
  • Preparing for a Challenging Conversation
  • How to Deliver Bad News
  • Depersonalizing the Conversation
  • Utilizing Empathy and Validation
  • How to Help People Feel Safe

Learning Objectives

At the end of this workshop, participants should be able to:

  • Describe the psychological impact of COVID-19 on themselves and others
  • Identify natural emotional responses to challenging interactions
  • Explain workplace roles and how they impact the spheres of influence
  • Demonstrate how to make people feel safe and set up conversations for success
  • Practice skills for having a challenging conversation

About this Workshop


Kristen Deuzeman

Kristen Deuzeman, trainer at ACHIEVE Centre for Leadership Kristen is a Registered Psychologist who specializes in Industrial/Organizational and Clinical psychology. In addition to training with ACHIEVE, she is the Manager for Professional Best Practices within the Centre for Applied Disaster and Emergency Management at the Northern Alberta Institute of Technology, and has years of post-secondary teaching experience from Concordia University, Algonquin College, and Lambton College. As a leader, Kristen empowers clients to develop self-awareness as a foundation to leading with focus, strength, and compassion as she wholeheartedly believes that who we are is how we lead. As a trainer, she combines her experience in research and clinical work to enhance self-discovery and skill development. Kristen is a passionate facilitator who incorporates warmth and humour to create engaging workshops.

Target Audience

This is an introductory-intermediate level workshop applicable to a wide variety of settings where people are involved in challenging conversations around COVID-19.