Personality differences often lead to miscommunication and conflict, which affect both our personal efficiency and team health. Utilizing the ACHIEVE Work Styles Assessment, participants will learn to better understand personality styles that are different from their own. Greater awareness of personality differences leads to improved personal effectiveness and group productivity. Participants will learn strategies for communicating more effectively based on their own personality strengths and the personality-based preferences of others.
Credit Hours (CEU)
Some of the Topics Reviewed
- What’s Required for Effective Communication
- Assertiveness Self-Assessment
- Characteristics of Aggressive and Passive Communicators
- Assertive Communicator Characteristics
- Assertive Body Language
- Guidelines for Offering an Opinion
- Strategies for Giving Directions
- How to Say “No” Assertively
- Skills for Making Requests
- Giving Corrective Feedback
- Dealing with Difficult Responses
About this Workshop
ABOUT THE TRAINER
Wendy is the Director of Training at ACHIEVE, and the co-author of the book, The Culture Question. In her work as a mediator, speaker, and facilitator she is committed to helping organizations create dynamic and engaging places of work where people care about each other, are productive, and deliver quality services and products. She has Bachelor’s degrees in both Psychology and Education, and is currently completing a Master’s degree in Conflict Analysis and Management. Wendy is a former teacher and director of a health and social services program. She believes that learning is a dynamic and life-long endeavor and with commitment, guidance, and individualized support, this process should be enjoyable and motivating. Wendy is an engaging presenter who delivers material in a format that maximizes the learning potential for all participants.
This is an introductory-intermediate level workshop.