Communication – The Essential Skills (1 day)

In order to survive and thrive in the 21st century workplace, we all need to master the fundamentals of communication.  In this workshop we focus on core skills for communicating with clarity in the workplace.  Participants will hone their verbal communication strategies including speaking and listening skills.  They will also learn to utilize communication technologies such as email and social media more effectively.    In this workshop we focus on core skills for communicating with clarity in the workplace.  Participants will hone their verbal communication strategies including speaking and listening skills.  They will also learn to utilize communication technologies such as email and social media more effectively.   

Workshop Outline

  • Essential Elements of Communication
  • Why Communication Breaks Down
  • My Communication Style
  • How My Style Impacts My Communication
  • How to Send a Clear Message
  • How to Listen for Factual and Emotional Content
  • The Impact of Technology on Communication
  • Choosing which Technology to Use
  • The Essential Considerations for Phone, Email, Text, and Social Media

 

Method of Delivery

Presentation, demonstration, personal reflection, video, small and large group discussions, and skill development.