Dealing with Difficult People (1 day)

[Also available in French]

 

We all encounter people we find difficult. Typically conversations with them leave us feeling frustrated, stressed, angry and tired. This workshop will analyze what is happening in those exchanges and demonstrate how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual styles will be explored with an emphasis on understanding and adapting one’s style to create different results. Participants will learn how to create the right conditions for a conversation with a person they find difficult. They will also learn how to positively engage the other in a discussion about the pattern of difficult behaviour. This workshop gives participants a straightforward approach that creates dramatic change in the outcome of conversations with people they find difficult.

About This Workshop

Workshop Outline

  • Who is a Difficult Person?
  • My Case Study
  • What is Reasonable Behaviour?
  • Where You Have Influence and Control
  • Styles for Dealing with Difficult People
  • Your Style Assessment
  • What is Bullying?
  • Dealing with the Bullying Person
  • Dealing with the Chronically Passive Aggressive Person
  • Understanding the Anger Cycle
  • How to Defuse and Deal with the Chronically Angry Person
  • Dealing with the Chronically Resistant Person

Method of Delivery

Lecture, personal reflection, skill building, video and small group discussions