De-escalating Potentially Violent Situations™ (1 or 2 day)

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations. This workshop is offered through Crisis and Trauma Resource Institute.

About This Workshop

Workshop Outline

  • Overview of Violence
  • Violence Statistics
  • Risk Factors
  • Anger Escalation Scale
  • Anger Cycle
  • Styles of Anger
  • Potential Aggressor Attributes
  • Warning Signs
  • The Aggression Defusing Process
  • Approaching, Containment and Problem Solving Strategies
  • When and How to Disengage
  • Special Considerations
  • Addressing Enablers of Violence

Two day version
The two day training is a comprehensive and skill-based workshop where techniques will be demonstrated and practiced.

One day version
The one day workshop covers much of the same theory as the two day version, but there is less of an emphasis on skills practice. (Please note that the Public Workshop is our one day version.)

Method of Delivery

Lecture, video, case study exercises, skill development and small group discussion

Target Audience

This is an introductory-intermediate level workshop intended for anyone wanting to learn more about violence and interpersonal strategies useful in de-escalating the imminent threats of violence.