Mediation – Facilitating Conflict Resolution (2 day)

Unresolved conflict becomes time consuming and limits the productivity of everyone. A third party facilitator may be needed to help mediate the difficult conversation for resolving the conflict when the people involved do not resolve it on their own. This skills-based workshop is designed to give participants the tools to work with disputing parties to clarify misunderstandings, identify interests and work towards options for resolving the conflict. Participants will work with scenarios that will help them prepare to intervene in difficult conversations and conflict situations. This workshop is highly applicable to anyone in a leadership or human resources position.

About This Workshop

Workshop Outline

Day 1

  • Mediation Overview
  • Alternative Ways to Resolve Disputes
  • Factors that Lead to Successful Mediation
  • Understanding Conflict Dynamics
  • Assessing for Mediation
  • Road Blocks to Effective Mediation
  • Qualities a Mediator Needs
  • Building Self-Awareness
  • Mediation Skills
  • Mediation Strategies

Day 2

  • Mediation Process Overview
  • Pre-Mediation Preparation
  • To Proceed or Not to Proceed
  • The Mediation Process
  • Introduction and Ground Rules
  • Information Sharing
  • Problem Identification
  • Problem Solving and Resolution
  • Agreements that Stick
  • Post-Mediation Process
  • Other Mediation Considerations
  • How to Increase Your Abilities

Method of Delivery

Lecture, personal reflection, video, small group discussions, case study review and skill development.

Target Audience

This is an introductory-intermediate level workshop that is highly applicable to anyone in a leadership or human resources position. Participants will be given tools to mediate difficult conversations and resolve conflict.