Given that the average person spends 60 percent of their time at work, our organizations play a pivotal role in how psychologically safe we feel. A workplace can either protect our psychological health or diminish it. A psychologically safe organization actively strives to both prevent psychological harm and actively boost psychological safety.Learn more...
We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting one’s approach to create different results.
One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must be learned.