Shelly Qualtieri
As a former Multidisciplinary Team Manager for a non-profit organization and Team Leader within the Provincial Government sector, Shelly‘s experience in coaching, mentoring and leadership has provided her with a unique and diverse skill set that combines academic understanding with practical knowledge. She holds a Master’s degree in Investigations Management and has significant work experience both in Canada and Australia, where she been an energetic practitioner, educator and leader in the field of youth justice, child welfare, mental health, homelessness and suicide intervention for over 20 years. In addition to training with ACHIEVE, Shelly has a private counselling and coaching practice where she focuses on wellness, leadership, difficult conversations and healthy relationships. She is a seasoned and engaging presenter who is passionate about her work, which allows her to naturally facilitate ongoing learning for workshop participants.
March 2019
Dealing with Difficult People
We all encounter people we find difficult, and typically conversations with them leave us feeling frustrated, stressed, angry, or tired. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be explored, with an emphasis on understanding and adapting one’s approach to create different results.
De-escalating Potentially Violent Situations™
Offered through Crisis and Trauma Resource Institute
For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles.
April 2019
Management and Supervision – The Crucial Skills
One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must be learned.
May 2019
Management and Supervision – The Crucial Skills
One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must be learned.
Navigating Difficult Client Relationships
Offered through Crisis and Trauma Resource Institute
For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Complicating matters is that difficult dynamics in the relationship are often amplified by different styles of communicating. This workshop reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors.
June 2019
Coaching Strategies for Leaders – Conflict, Performance, Change
In the absence of intentional coaching, employees often lack the support they need to develop and perform at their highest levels. Effective leaders are skilled at coaching the people they lead to inspire growth, change, and healthy work relationships. This workshop provides a leadership approach for coaching others effectively and provides tools that bring out the best in the people.
At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.
Registration Information
Register Early! Seating is limited.
Children and unregistered guests are not permitted in the meeting rooms.
The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.
Participants will receive a spiral bound training manual and a certificate of completion.
Workshop Schedule
The workshops start at 9:00 AM and conclude around 4:00 PM. Please arrive between 8:30 and 9:00 AM on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. Our half day workshops start at 9:00 am and conclude at 12:00pm
Cancellation Policy
Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be attending.
We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.
Group Registration Instructions
To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.
Continuing Education Credit
Workshop participants receive a certificate indicating credits awarded based on the length and completion of the workshop. A two day workshop earns 12 Continuing Education hours, a one day workshop earns 6 hours and a half day workshop earns 3 hours. While many associations and licensing bodies accept ACHIEVE workshops for Continuing Education Credit, questions about approval should be directed to the specific association or licensing body you are requesting the credits for.
