The Crucial Skills
Mike has a Bachelor's degree in Psychology and a Certificate in Conflict Resolution. He has over twenty years of experience as a leader in the mediation and conflict resolution field. Mike believes that education and training is largely about giving hope - people often come to a training to address a particular situation, and they want to leave with a plan to change it. In addition to facilitating workshops, he is a Mediator and is co-author of the book, The Culture Question. Mike is the author many of ACHIEVE’s workshops including Emotional Intelligence and Mediation. As a trainer, he uses his experiences working in a manufacturing environment, inner-city drop-in, boys camp, and as a mediator to illustrate the material. Mike has an interactive and engaging style that easily motivates participants to incorporate workshop material into their own environments. Read blogs written by Mike here.
In order to survive and thrive in the 21st century workplace, we all need to master the fundamentals of communication. Our ability to communicate effectively is directly linked to our success in meeting the needs of employers, colleagues, customers, and clients. This webinar focuses on the core skills needed to communicate with clarity in the workplace, including speaking and listening skills. Also reviewed are approaches for utilizing communication technologies such as phone, email, texts, and social media more effectively. This webinar will give participants tools and strategies to communicate with clarity and purpose while choosing the best medium for the message.
Learning ObjectivesUpon completion of this webinar participants should be able to
- Understand the challenges and complexities of effective communication
- Identify steps to improve skills to listen, speak, persuade, and email