Conflict Resolution Skills Webinar
$20.00 Or MEMBER PLAN (Starting at $9.95 a month/viewer)
Mike has a Bachelor's degree in Psychology and a Certificate in Conflict Resolution. He has over twenty years of experience as a leader in the mediation and conflict resolution field. Through his training and consulting work, he has helped a variety of organizations become better workplaces, including crown corporations, social service agencies, Indigenous communities, businesses and school divisions. Mike believes that education and training is largely about giving hope - people often come to a training to address a particular situation, and they want to leave with a plan to change it. In addition to facilitating workshops, he serves as ACHIEVE’s Training and Development Specialist. Mike is the author or editor of many of ACHIEVE workshops including Emotional Intelligence, Mediation and Presentation Skills. As a trainer, he has an interactive and engaging style that easily motivates participants to incorporate workshop material into their own environments.
Conflict has many sources, including disagreements, stress, personality differences and misunderstandings. While the results of conflict impact us individually, it often has negative effects on the performance of groups. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This webinar will teach you to understand some fundamental dynamics of conflict and equip you with tools for responding confidently when faced with situations of conflict.