Conflict Resolution Skills
$20.00 Or MEMBER PLAN (Starting at $12.99 a month/viewer)
Wendy Loewen, Managing Director
Wendy is the Managing Director of ACHIEVE Centre for Leadership and co-author of The Culture Question. She is a thoughtful and empowering leader who believes in the importance of listening to the needs and aspirations of people, and then facilitating the next step in their development. Wendy is vice president of the Alternative Dispute Resolution Institute of Manitoba. She is a former teacher and director of a health and social services program. Wendy has a Master’s degree in Conflict Analysis and Management, and Bachelor’s degrees in both Psychology and Education. She believes that learning is a dynamic and lifelong endeavor, and with commitment and guidance, the process should be enjoyable and motivating. Wendy is an engaging presenter who delivers material in a way that maximizes the learning potential for all participants. Read blogs written by Wendy here. Contact Wendy at: [email protected] 204-789-2453
The results of unhealthy and poorly managed conflict create a negative impact for individuals and groups. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This webinar explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Viewers will learn skills for responding confidently and effectively to conflict.
Learning ObjectivesUpon completion of this webinar participants should be able to:
- To describe several conflict models
- To identify a variety of simple tools to effectively manage conflict