Customer Service – Communicating for Comfort and Confidence Webinar
$20.00 Or MEMBER PLAN (Starting at $9.95 a month)
Trainer: Shawn McLaren
Without attention to the critical importance of communication skills in customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when people focus on communicating for comfort and confidence, they will foster positive relationships with clients and customers that build loyalty and satisfaction. This webinar focuses on enhancing verbal and non-verbal communication skills within a client relationship. In addition, participants will learn how to handle objections in a way that builds client confidence.
This webinar is a companion to the webinar entitled: Customer Service – Establishing Trust.