Customer Service – Communicating for Comfort and Confidence Webinar
$20.00 Or MEMBER PLAN (Starting at $9.95 a month/viewer)
Shawn holds a Bachelor’s degree in Education and a Master’s degree in Adult Education with a specialization in Corporate Development and Knowledge Management. He has over 20 years of experience in corporate training including facilitation, curriculum development and leading a national training team. Shawn spent 17 years in the banking industry where he was responsible for training related to compliance, sales and leadership development. Currently, in addition to training with ACHIEVE, he is the Director of Operations for St. John Ambulance – Federal District Council. As a leader, Shawn believes that a cohesive team is critical to the success of any operation. He is an energetic and engaging facilitator who ensures that his participants can apply the content being delivered to their own unique environments.
Without attention to the critical importance of communication skills in customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when people focus on communicating for comfort and confidence, they will foster positive relationships with clients and customers that build loyalty and satisfaction. This webinar focuses on enhancing verbal and non-verbal communication skills within a client relationship. In addition, participants will learn how to handle objections in a way that builds client confidence.