On-demand Webinar: Customer Service – Establishing Trust
$20.00 Or MEMBER PLAN (Starting at $12.95 a month/viewer)
Shawn holds a Bachelor’s degree in Education and a Master’s degree in Adult Education with a specialization in Corporate Development and Knowledge Management. He has over 20 years of experience in corporate training including facilitation, curriculum development, and leading a national training team. Shawn spent 17 years in the banking industry where he was responsible for training related to compliance, sales, and leadership development. Currently, in addition to training with ACHIEVE, he is the Director of Operations & Learning for St. John Ambulance. As a leader, Shawn believes that a cohesive team is critical to the success of any operation. He is an energetic and engaging facilitator who ensures that his participants can apply the content being delivered to their own unique environments.
This webinar focuses on developing trust in both internal and external client relationships. Without attention to the crucial role of developing trust in customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when people focus on fostering positive relationships with clients and customers, they create loyalty and satisfaction. Viewers will learn the skills necessary to create trust and build long lasting relationships.
Interested in watching the companion webinar?
Click to order: Customer Service – Communicating for Comfort and Confidence