Customer Service – Establishing Trust Webinar
$20.00 Or MEMBER PLAN (Starting at $9.95 a month/viewer)
Shawn holds a Bachelor’s degree in Education and a Master’s degree in Adult Education with a specialization in Corporate Development and Knowledge Management. He has over 20 years of experience in corporate training including facilitation, curriculum development and leading a national training team. Shawn spent 17 years in the banking industry where he was responsible for training related to compliance, sales and leadership development. Currently, in addition to training with ACHIEVE, he is the Director of Operations for St. John Ambulance – Federal District Council. As a leader, Shawn believes that a cohesive team is critical to the success of any operation. He is an energetic and engaging facilitator who ensures that his participants can apply the content being delivered to their own unique environments.
Without attention to the crucial role of developing trust in customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when people focus on fostering positive relationships with clients and costumers they create loyalty and satisfaction.This webinar focuses on developing trust in both internal and external client relationship. Participants will learn a simple model for understanding and adapting their communication style to the needs of their clients in order to enhance the client relationship.