Without attention to customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when organizations focus on fostering positive relationships with clients and customers, they create loyalty. This manual develops and enhances the skills necessary to create trust and build long lasting relationships. Readers will learn how to adapt their communication style to meet the needs of their internal and external clients, and will practice the essential communication skills required for great customer service. 37 pages
Free shipping on orders with $50 or more of assessment tools, resource manuals, or books.
Customer Service Skills
Additional E-Manual Viewers: In downloading and viewing or printing an e-manual, we ask that you act with integrity in purchasing the number of manuals that you wish to be shared with other viewers.