This is a 1 minute preview of a webinar.
× Experiencing issues viewing video? Please clear your cache and refresh this page.

Customer Service Skills

$20.00

Trainer: Mike Labun

# of Viewers

Without attention to customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when organizations focus on fostering positive relationships with clients and customers, they create loyalty. This webinar reviews essential communication skills required for great customer service, and explores how communication styles can be adapted to meet the needs of internal and external clients.

Category: .

Learning Objectives

Upon completion of this webinar participants should be able to
  • Describe the importance of good customer service
  • Name the four customer types
  • Identify how to deal with objections

Target Audience

This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.

Method of Delivery

Presentation, video, demonstration, experiential practice, personal reflection, and small group discussions, delivered electronically.

Completing Webinar

Upon viewing the entire webinar, you will be prompted to take a test over the content, and then you will receive a participation certificate. An evaluation form will be available to complete after submitting the posttest.

Continuing Education

While associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits.