Customer Service Skills
Mike has a Bachelor's degree in Psychology and a Certificate in Conflict Resolution. He has over twenty years of experience as a leader in the mediation and conflict resolution field. Mike believes that education and training is largely about giving hope - people often come to a training to address a particular situation, and they want to leave with a plan to change it. In addition to facilitating workshops, he is a Mediator and is co-author of the book, The Culture Question. Mike is the author many of ACHIEVE’s workshops including Emotional Intelligence and Mediation. As a trainer, he uses his experiences working in a manufacturing environment, inner-city drop-in, boys camp, and as a mediator to illustrate the material. Mike has an interactive and engaging style that easily motivates participants to incorporate workshop material into their own environments. Read blogs written by Mike here.
Without attention to customer service, organizations of all types will inevitably struggle to thrive. Alternatively, when organizations focus on fostering positive relationships with clients and customers, they create loyalty. This webinar reviews essential communication skills required for great customer service, and explores how communication styles can be adapted to meet the needs of internal and external clients.
Learning ObjectivesUpon completion of this webinar participants should be able to
- Describe the importance of good customer service
- Name the four customer types
- Identify how to deal with objections