Dealing with Difficult People
$20.00
Trainer: Eric Stutzman, Chief Executive Officer
Eric Stutzman, Chief Executive Officer
Eric is the Chief Executive Officer of ACHIEVE Centre for Leadership and co-author of the book, The Culture Question. He is a caring and insightful leader who believes that building authentic relationships is the best way to lead people effectively. Eric has provided leadership in the field of conflict resolution and mediation since completing a degree in Sociology with a focus on mediation and peacemaking. He is a Chartered Mediator and a past president of the Alternative Dispute Resolution Institute of Manitoba. Prior to working with ACHIEVE, Eric was an administrator, board chair, senior mediator, trainer, and lead negotiator for a variety of other organizations. He believes that the best leaders and employees turn their minds first to listening with curiosity, and never put operations before people. Eric is a gifted trainer and speaker who makes material come alive for participants through humour, storytelling, and real-world application. Eric’s thoughts on leadership and organizational culture can be found here. Contact Eric at: [email protected] 204-783-2069
Listen to Eric Speak
We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This webinar explores what is happening in those exchanges and demonstrates how you can adapt your strategies to bring about more productive conversations with those you find difficult. As a viewer, you will be shown how to deal with patterns of passive aggressiveness, resistance, and chronic anger. You will learn how to create the right conditions for a conversation with a person you find difficult and how to begin to change the pattern using a straightforward, five-step approach.
Learning Objectives
Upon completion of this webinar participants should be able to:- Label three common types of difficult behaviour
- Identify the cycle of escalating behaviour
- Understand motivations behind and recall steps involved in dealing with difficult patterns of behaviour
Target Audience
This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.Method of Delivery
Presentation, video, demonstration, experiential practice, personal reflection, and small group discussions, delivered electronically.Completing Webinar
Upon viewing the entire webinar, you will be prompted to take a test over the content, and then you will receive a participation certificate. An evaluation form will be available to complete after submitting the posttest.Continuing Education
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Book: The Culture Question
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