Dealing with Difficult People
$20.00 Or MEMBER PLAN (Starting at $12.99 a month/viewer)
Trainer: Eric Stutzman, Managing Director
Eric Stutzman, Managing Director
As Managing Director of ACHIEVE Centre for Leadership & Workplace Performance, Eric provides the overall direction for the development and delivery of ACHIEVE’s workshops and services. He has provided leadership in the field of conflict resolution and mediation since completing a degree in Sociology with a focus on mediation and peacemaking. Eric is a Chartered Mediator and Past President of the Alternative Dispute Resolution Institute of Manitoba. He has worked as an administrator, board chair, senior mediator, trainer and lead negotiator for other organizations in various parts of Canada. Eric believes that the best leaders and employees turn their minds first to listening with curiosity. He is co-author of the book, The Culture Question, and is the author of many of ACHIEVE’s workshops including Management and Supervision, Coaching Strategies for Leaders and Dealing with Difficult People. Eric is a gifted trainer who makes training material come alive for participants through humour and real world application.
We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This webinar explores what is happening in those exchanges and demonstrates how you can adapt your strategies to bring about more productive conversations with those you find difficult. As a viewer, you will be shown how to deal with patterns of passive aggressiveness, resistance, and chronic anger. You will learn how to create the right conditions for a conversation with a person you find difficult and how to begin to change the pattern using a straightforward, five-step approach.