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Difficult Conversations

Strategies for Challenging Discussions

$20.00

Trainer: Wendy Loewen, Managing Director

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Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This webinar will review the key elements of preparing for, conducting, and concluding difficult conversations.

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Learning Objectives

Upon completion of this webinar participants should be able to:
  • Identify the elements of a difficult conversation.
  • Name the two types of difficult conversations.
  • Describe the importance of curiosity.

Target Audience

This is an introductory-intermediate level webinar intended for anyone interested in learning more about this topic.

Method of Delivery

Presentation, video, demonstration, experiential practice, personal reflection, and small group discussions, delivered electronically.

Completing Webinar

Upon viewing the entire webinar, you will be prompted to take a test over the content, and then you will receive a participation certificate. An evaluation form will be available to complete after submitting the posttest.

Continuing Education

While associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits.