On-demand Webinar: Difficult Conversations
$20.00 Or MEMBER PLAN (Starting at $9.95 a month/viewer)
For over two decades Rolande has been working with leaders and staff in organizations, small businesses and various levels of government to create great workplaces. She believes that encouraging conversation and ideas leads to positive change. Rolande has extensive experience in delivering training events in French and English and brings exceptional energy to all her events. In addition to her work with ACHIEVE, she runs her own business, is on the board of directors for Entreprises Riel, and is past president for the Canadian Association of Professional Speakers, Manitoba Chapter. Rolande provides a refreshing, innovative approach to complement workplace wellness initiatives and support leaders in fostering co-operation and creative thinking and in promoting greater job satisfaction.
Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This webinar will review the key elements of preparing for, conducting, and concluding difficult conversations.