Management and Supervision
The Crucial Skills
Eric Stutzman, Managing Director
As Managing Director of ACHIEVE Centre for Leadership & Workplace Performance, Eric provides the overall direction for the development and delivery of ACHIEVE’s workshops and services. He has provided leadership in the field of conflict resolution and mediation since completing a degree in Sociology with a focus on mediation and peacemaking. Eric is a Chartered Mediator and Past President of the Alternative Dispute Resolution Institute of Manitoba. He has worked as an administrator, board chair, senior mediator, trainer and lead negotiator for other organizations in various parts of Canada. Eric believes that the best leaders and employees turn their minds first to listening with curiosity. He is co-author of the book, The Culture Question, and is the author of many of ACHIEVE’s workshops including Management and Supervision, Coaching Strategies for Leaders and Dealing with Difficult People. Eric is a gifted trainer who makes training material come alive for participants through humour and real world application.
One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must be learned. This webinar presents the crucial skills for managing employment relationships from beginning to end, with particular focus on hiring and performance management. Viewers will also consider how their communication and personal approach to management affects the people they lead.