How to De-escalate Conflict
How does it feel when you are wrong? What about when you make a poor decision or forget an important detail? Have you ever made an assumption that incorrectly coloured how you saw a...
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How to Use Data Effectively
Whether you lead a team, division, or department, decisions about what to start, stop, or continue doing should be driven by something more than a “gut feeling.” Decisions based on evidence, including the right...
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Suicide and the Workplace – How to Communicate & Cope
Death by suicide often renders a lot of silence, shame, and regret among family members, friends, and colleagues. Survivors are often left wondering if there was more they could have done to help the...
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Four Approaches to Accountability
Organizations can approach accountability in four distinct ways, as we explain with a model called the Accountability Grid (see image below). We’ve adapted this matrix from Ted Wachtel’s use of...
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Rethinking the Annual Performance Review
The annual performance review is probably one of the most hated of all business practices. One study highlighted in Fast Company reported that 69% of all millennials (who comprise the largest segment of the...
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