Why You Should Build Your Team’s Emotional Intelligence

The impact of emotional intelligence on personal and professional wellbeing, as well as productivity, is beyond debate. It is, without a doubt, a difference-making variable. Emotionally intelligent people are able to assess their own...

“Feedback” Is Not a Bad Word

Recently, I have read several articles on why feedback does not work. While I agree that there are ways to give feedback that can make it less useful – and in some cases it...

Why Caring Leadership is Critical

An organization’s CEO may be brilliant, its employees may be great to work with, and the work it does may have a valuable purpose, but if its leaders aren’t easy...

Three Questions for Getting Your Rituals Right

An organization’s rituals are a reflection of its values and intentions. They help build camaraderie, they communicate our expectations about how to behave, and they give us a sense of being a part of...

Why Do Some Leaders Make Poor Decisions?

Sometimes leaders make poor decisions. Human history is littered with stories of decisions that make you wonder, Why did they think that would be a good idea? “Leaders are human beings, just like the rest...