How to Stop the Cycle of Disrespect

How do you react when someone is disrespectful towards you at work? It’s easy to get caught in a cycle of disrespect because our natural inclination is to respond aggressively or defensively. This is because...

Employee Engagement Starts with Culture

Research consistently shows that customer service, innovation, and meeting organizational goals are natural outcomes when employee engagement is high. In our book, The Culture Question, my co-authors and I conducted a survey of over...

Insights for Motivating Employees

One of the problems with motivation is that we often don’t consider who actually wants the work to be done. It is typically a leader who wants work done in...

How to Talk About Performance Issues with Your Coworker

Have you ever heard of “tell, tell, silence, yell”? This happens when we repeatedly ask a coworker to correct something, and then if they don’t, we give up until we can’t take it anymore....

How to Respond to Unfair Feedback

Negative feedback can be difficult to respond to, particularly when you feel that it’s unfair. A friend of mine was recently stung when his supervisor handed him a letter at 4:20 pm Friday afternoon....