Dealing with Difficult People

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting one’s approach to create different results. Participants will explore how to deal with patterns of passive-aggressiveness, resistance, and chronic anger, and how to begin to change difficult patterns using a straightforward, five-step approach.

Next Available Open-Enrollment Events

Oct 20, 2020

Location: Online Live Virtual
09:00AM - 04:00PM CST

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Nov 18, 2020

Location: Online Live Webinar
01:00PM - 02:00PM CST

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Dec 01, 2020

Location: Online Live Virtual
09:00AM - 04:00PM CST

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