Difficult Conversations

Strategies for Challenging Discussions

Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace. This workshop will review the key elements of preparing for, conducting, and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional, and respectful for all involved.

Next Available Open-Enrollment Events

Oct 22, 2020

Location: Online Live Webinar
01:00PM - 02:00PM CST

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Oct 29, 2020

Location: Online Live Virtual
09:00AM - 04:00PM CST

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