Managing Difficult Phone Calls

Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger, resolving conflict, and communicating effectively.

Next Available Open-Enrollment Events

Oct 01, 2020

Location: Online Live Virtual
09:00AM - 04:00PM CST

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Oct 08, 2020

Location: Online Live Webinar
01:00PM - 02:00PM CST

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Dec 03, 2020

Location: Online Live Virtual
09:00AM - 04:00PM CST

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