Managing Difficult Phone Calls

Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill. This workshop is designed to provide practical strategies for dealing with clients and customers over the phone who are in a heightened emotional state. Participants will learn over-the-phone techniques for de-escalating anger, resolving conflict, and communicating effectively.

Next Available Open-Enrollment Events

Jun 9, 2021

Location: Online Live Virtual
09:00AM - 04:00PM CST

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Jun 15, 2021

Location: Online Live Webinar
01:00PM - 02:00PM CST

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Aug 11, 2021

Location: Online Live Virtual
09:00AM - 04:00PM CST

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