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Shelly Qualtieri


As a former Multidisciplinary Team Manager for a non-profit organization and Team Leader within the Provincial Government sector, Shelly’s experience in coaching, mentoring and leadership has provided her with a unique and diverse skill set that combines academic understanding with practical knowledge. She holds a Master’s degree in Investigations Management along with having a Certificate in Forensic Investigations. Shelly has significant work experience both in Canada and Australia, where she been an energetic practitioner, educator and leader in the field of youth justice, child welfare, mental health, homelessness and suicide intervention for over 20 years. In addition to training with ACHIEVE, she is a currently the Department Manager at the YW Calgary – Counselling and Personal Development and COMPASS program. Shelly is a seasoned and engaging presenter who is passionate about her work, which allows her to naturally facilitate ongoing learning for workshop participants.

Upcoming Events

December 2017

Management and Supervision – The Crucial Skills

Dec 13, 2017 (9 AM - 4 PM)
Price: 279.00 (regular rate)
Trainer: Shelly Qualtieri

One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Like all skills, management skills must be learned. This workshop presents the crucial skills for managing employment relationships from beginning to end, with particular focus on hiring and performance management. Learn more...

March 2018

Dealing with Difficult People

Mar 14, 2018 (9 AM - 4 PM)
Price: 209.00 (*early rate) 235.00 (regular rate)
*early rate expires February 21, 2018
Trainer: Shelly Qualtieri

We all encounter people we find difficult. Typically conversations with them leave us feeling frustrated, stressed, angry and tired. This workshop will analyze what is happening in those exchanges and demonstrate how people can adapt their strategies to bring about more productive conversations with those they find difficult. Learn more...

April 2018

Emotional Intelligence

Apr 17, 2018 (9 AM - 4 PM)
Price: 209.00 (*early rate) 235.00 (regular rate)
*early rate expires March 27, 2018
Trainer: Shelly Qualtieri
Emotionally intelligent people are able to identify and assess their emotions and those of others and then use that information to guide their actions and influence the actions of others. Emotional intelligence has a greater impact on people’s ability to be productive and work well with others than cognitive intelligence. Participants in this workshop will learn to utilize emotional intelligence more effectively through self-assessment and skill development exercises, resulting in an increased ability to engage with others and expand their… Learn more...
May 2018

Navigating Difficult Conversations

May 16, 2018 (9 AM - 4 PM)
Price: 209.00 (*early rate) 235.00 (regular rate)
*early rate expires April 25, 2018
Trainer: Shelly Qualtieri

Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations often take a large mental and emotional toll on all participants. In fact, having difficult conversations can be one of the most stressful and uncomfortable aspects of our lives and work. Yet the ability to handle difficult conversations respectfully and professionally is also an essential workplace skill. Learn more...

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At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.

Registration Information

Register Early! Seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.

Participants will receive a spiral bound training manual and a certificate of completion.

Workshop Schedule

The workshops start at 9:00 AM and conclude around 4:00 PM. Please arrive between 8:30 and 9:00 AM on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. Our half day workshops start at 9:00 am and conclude at 12:00pm

Cancellation Policy

Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.

Continuing Education Credit

Workshop participants receive a certificate indicating credits awarded based on the length and completion of the workshop.  A two day workshop earns 12 Continuing Education hours and a one day workshop earns 6 hours.   While many associations and licensing bodies accept ACHIEVE workshops for Continuing Education Credit, questions about approval should be directed to the specific association or licensing body you are requesting the credits for.