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Shelly Qualtieri


As a former Multidisciplinary Team Manager for a non-profit organization and Team Leader within the Provincial Government sector, Shelly’s experience in coaching, mentoring and leadership has provided her with a unique and diverse skill set that combines academic understanding with practical knowledge. She holds a Master’s degree in Investigations Management along with having a Certificate in Forensic Investigations. Shelly has significant work experience both in Canada and Australia, where she been an energetic practitioner, educator and leader in the field of youth justice, child welfare, mental health, homelessness and suicide intervention for over 20 years. In addition to training with ACHIEVE, she is a currently the Department Manager at the YW Calgary – Counselling and Personal Development and COMPASS program. Shelly is a seasoned and engaging presenter who is passionate about her work, which allows her to naturally facilitate ongoing learning for workshop participants.

Upcoming Events

October 2017

Managing Mental Health in the Workplace – Rights and Responsibilities

Oct 05, 2017 (9 AM - 4 PM)
Price: 279.00 (regular rate)
Trainer: Shelly Qualtieri

For leaders and managers, dealing with issues related to mental health in the workplace can be challenging and difficult to navigate. It is essential that leadership has the capabilities to manage mental health because early identification and support can lead to continued productivity, retention of employees and overall satisfaction in the workplace. This workshop provides a roadmap to help leaders participate in conversations with employees who may require support and accommodation when experiencing difficulties related to mental health. Learn more...

Dealing with Difficult People

Oct 19, 2017 (9 AM - 4 PM)
Price: 209.00 (*early rate) 235.00 (regular rate)
*early rate expires September 28, 2017
Trainer: Shelly Qualtieri

We all encounter people we find difficult. Typically conversations with them leave us feeling frustrated, stressed, angry and tired. This workshop will analyze what is happening in those exchanges and demonstrate how people can adapt their strategies to bring about more productive conversations with those they find difficult. Learn more...

November 2017

Crisis Response Planning

Nov 07, 2017 (9 AM - 4 PM)
Price: 209.00 (*early rate) 235.00 (regular rate)
*early rate expires October 17, 2017
Trainer: Shelly Qualtieri
Offered through Crisis and Trauma Resource Institute Inc. To effectively respond to critical incidents (violence, suicide, tragedy, etc.), schools, communities and organizations need to plan ahead of time so they are prepared to respond to these unfortunate events. Learn more...

Dealing with Difficult People

Nov 08, 2017 (9 AM - 4 PM)
Price: 209.00 (*early rate) 235.00 (regular rate)
*early rate expires October 18, 2017
Trainer: Shelly Qualtieri
We all encounter people we find difficult. Typically conversations with them leave us feeling frustrated, stressed, angry and tired. This workshop will analyze what is happening in those exchanges and demonstrate how people can adapt their strategies to bring about more productive conversations with those they find difficult. Learn more...

Management and Supervision – The Crucial Skills

Nov 09, 2017 (9 AM - 4 PM)
Price: 249.00 (*early rate) 279.00 (regular rate)
*early rate expires October 19, 2017
Trainer: Shelly Qualtieri
One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Like all skills, management skills must be learned. This workshop presents the crucial skills for managing employment relationships from beginning to end, with particular focus on hiring and performance management. Learn more...

De-escalating Potentially Violent Situations™

Nov 28, 2017 (9 AM - 4 PM)
Price: 209.00 (*early rate) 235.00 (regular rate)
*early rate expires November 07, 2017
Trainer: Shelly Qualtieri
Offered through Crisis and Trauma Resource Institute Inc. For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. Learn more...
December 2017

Management and Supervision – The Crucial Skills

Dec 13, 2017 (9 AM - 4 PM)
Price: 249.00 (*early rate) 279.00 (regular rate)
*early rate expires November 22, 2017
Trainer: Shelly Qualtieri

One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Like all skills, management skills must be learned. This workshop presents the crucial skills for managing employment relationships from beginning to end, with particular focus on hiring and performance management. Learn more...

March 2018

Dealing with Difficult People

Mar 14, 2018 (9 AM - 4 PM)
Price: 209.00 (*early rate) 235.00 (regular rate)
*early rate expires February 21, 2018
Trainer: Shelly Qualtieri

We all encounter people we find difficult. Typically conversations with them leave us feeling frustrated, stressed, angry and tired. This workshop will analyze what is happening in those exchanges and demonstrate how people can adapt their strategies to bring about more productive conversations with those they find difficult. Learn more...

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Registration Information

Register Early! Seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.

Participants will receive a spiral bound training manual and a certificate of completion.

Workshop Schedule

The workshops start at 9:00 AM and conclude around 4:00 PM. Please arrive between 8:30 and 9:00 AM on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. Our half day workshops start at 9:00 am and conclude at 12:00pm

Cancellation Policy

Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.

Continuing Education Credit

Workshop participants receive a certificate indicating credits awarded based on the length and completion of the workshop.  A two day workshop earns 12 Continuing Education hours and a one day workshop earns 6 hours.   While many associations and licensing bodies accept ACHIEVE workshops for Continuing Education Credit, questions about approval should be directed to the specific association or licensing body you are requesting the credits for.