We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This webinar explores what is happening in those exchanges and demonstrates how you can adapt your strategies to bring about more productive conversations with those you find difficult. As a viewer, you will be shown how to deal with patterns of passive aggressiveness, resistance, and chronic anger.

Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness.

One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must be learned.

Offered through Crisis and Trauma Resource Institute

After a violent incident, it is not uncommon to find that people were aware of clues that violence was being planned. This is because most violent incidents often follow an evolutionary process where signs and indicators can be seen. Yet, without a clearly defined process to gather information and assess the situation, violence prevention is extremely difficult.

Mental health concerns will directly impact one in every five people. The remaining four will know a friend, family member, co-worker, or acquaintance that struggles with their mental health. It is essential that organizations build capacity to support those with mental health concerns because early identification and support typically leads to continued employee wellbeing. This webinar will explore factors affecting mental health, give participants a general overview of common adult mental illnesses and, most importantly, how to be a support.

Unfortunately, far too many people don’t like where they work. Some organizations are unhealthy and full of disrespectful behaviour. Other workplaces are simply uninspiring. For various reasons, countless people feel trapped, indifferent, or bored at work. Based on the book, The Culture Question

In the absence of intentional coaching, employees often lack the support they need to develop and perform at their highest levels. Effective leaders are skilled at coaching the people they lead to inspire growth, change, and healthy work relationships. This webinar provides a leadership approach for coaching others effectively and provides tools that bring out the best in the people.

Offered through Crisis and Trauma Resource Institute

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This webinar is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. Viewers will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.

ACHIEVE CEO and Author, Randy Grieser, will share his own journey of leadership and inspire you to think differently and grow as a leader. This webinar is based on his book, The Ordinary Leader: 10 Key Insights for Building and Leading a Thriving Organization, and explores how to make each of these insights a reality in your own organization. Particular attention is given to employee engagement and organizational health – two areas that an international ACHIEVE survey showed were of the greatest importance to leaders and employees.

Offered through Crisis and Trauma Resource Institute

Trauma is prevalent in our world and has an impact on many of the people we interact with, including our clients and colleagues. Compassionate and trauma-informed care is essential to providing effective support and building sustainable services. This webinar explores how to build a trauma-informed culture in a workplace setting that integrates knowledge throughout the organization.

Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace.