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Toronto, Ontario – Ramada Plaza Toronto

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300 Jarvis Street
Toronto, Ontario M5B 2C5 Canada
416-977-4823

May 2019

Navigating Difficult Client Relationships

May 28, 2019 (9 AM - 4 PM)
Price: $ 235.00 (regular rate)
Trainer: Amber McKenzie
Image of Difficult Client Relationships

Offered through Crisis and Trauma Resource Institute

For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Complicating matters is that difficult dynamics in the relationship are often amplified by different styles of communicating. This workshop reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors.

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June 2019

Leadership – The Essential Competencies

Jun 04, 2019 (9 AM - 4 PM)
Price: $ 279.00 (regular rate)
Trainer: Paul Bailey
Leadership - The Essential Competencies workshop photo of male boss addressing office workers at meeting

Essential leadership skills and competencies often mean the difference between thriving or failing in a leadership role. To lead effectively, there are some things that leaders must do and know, and not all of them will come naturally. This workshop provides strategies to help leaders increase their abilities to inspire and lead teams effectively.

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Difficult Conversations – Strategies for Challenging Discussions

Jun 18, 2019 (9 AM - 4 PM)
Price: $ 209.00 (*early rate) $ 235.00 (regular rate)
*early rate expires May 28, 2019
Trainer: Christina Reimer
Photo for Difficult Conversations workshop

Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace.

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July 2019

Mediation – Facilitating Conflict Resolution

Jul 25 - Jul 26, 2019 (9 AM - 4 PM)
Price: $ 399.00 (*early rate) $ 445.00 (regular rate)
*early rate expires July 04, 2019
Trainer: Christina Reimer
Mediation - Facilitating Difficult Conversations workshop photo - ACHIEVE

Unresolved conflict is time consuming and limits the productivity of everyone involved. Mediation is an essential skill for anyone who works in situations where they are responsible for helping others with interpersonal tension. When two people can’t resolve a conflict on their own, a third party may be needed to facilitate a conversation to help resolve the conflict.

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October 2019

Leadership – Insights for Thinking Differently

Oct 01, 2019 (9 AM - 4 PM)
Price: $ 259.00 (*early rate) $ 299.00 (regular rate)
*early rate expires September 10, 2019

ACHIEVE CEO and Author, Randy Grieser, will share his own journey of leadership and inspire you to think differently and grow as a leader. This training is based on his book, The Ordinary Leader: 10 Key Insights for Building and Leading a Thriving Organization, and explores how to make each of these insights a reality in your own organization. Particular attention is given to employee engagement and organizational health – two areas that an international ACHIEVE survey showed were of the greatest importance to leaders and employees.

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Dealing with Difficult People

Oct 10, 2019 (9 AM - 4 PM)
Price: $ 219.00 (*early rate) $ 249.00 (regular rate)
*early rate expires September 19, 2019
Trainer: Christina Reimer
Photo for Dealing with Difficult People CHIEVE Centre for Leadership & Workplace Performance

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting one’s approach to create different results.

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Management and Supervision – The Crucial Skills

Oct 21, 2019 (9 AM - 4 PM)
Price: $ 259.00 (*early rate) $ 299.00 (regular rate)
*early rate expires September 30, 2019
Trainer: Paul Bailey
Management and Supervision workshop photo of group of people working in a team meeting

One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must be learned.

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November 2019

Assertive Communication

Nov 07, 2019 (9 AM - 4 PM)
Price: $ 219.00 (*early rate) $ 249.00 (regular rate)
*early rate expires October 17, 2019
Trainer: Christina Reimer
Assertive communication workshop photo

Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness.

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Conflict Resolution Skills for Leaders

Nov 20, 2019 (9 AM - 4 PM)
Price: $ 259.00 (*early rate) $ 299.00 (regular rate)
*early rate expires October 30, 2019
Image of Conflict Resolution Skills for Leaders workshop, achieve leadership training

Leading through conflict is an essential leadership skill. When leaders fail to respond quickly and effectively to conflict, the people they lead suffer and workplace performance plummets. Many conflicts would not spiral out of control if leaders used conflict resolution techniques that are easy to learn and utilize. This workshop provides strategies for leading through conflict with clarity and confidence.

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December 2019

Leadership and Culture – How to Create a Workplace Where People Like to Work

Dec 02, 2019 (9 AM - 4 PM)
Price: $ 259.00 (*early rate) $ 299.00 (regular rate)
*early rate expires November 11, 2019
Trainer: Wendy Loewen
The Culture Question image of variety of people working together

Based on the book, The Culture Question, this workshop provides a guide for how every organization can increase employee engagement and become a great place to work. Unfortunately, far too many people don’t like where they work. Some organizations are unhealthy and full of disrespectful behaviour.

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De-escalating Potentially Violent Situations™

Dec 03, 2019 (9 AM - 4 PM)
Price: $ 219.00 (*early rate) $ 249.00 (regular rate)
*early rate expires November 12, 2019
Trainer: Laval Martin
Photo for De-escalating Potentially Violent Situations offered through CTRI

Offered through Crisis and Trauma Resource Institute

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles.

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Critical Incident Group Debriefing

Dec 04, 2019 (9 AM - 4 PM)
Price: $ 219.00 (*early rate) $ 249.00 (regular rate)
*early rate expires November 13, 2019
Trainer: Tom Walker
Photo for Critical Incident Group Debriefing, Crisis and Trauma Resource Institute, CTRI

Offered through Crisis and Trauma Resource Institute

Critical incidents are situations that occur outside of our normal frame of reference and challenge us to understand and cope with what has happened. Critical Incident Group Debriefing (CIGD) is a short-term group intervention process that focuses on an immediate event. CIGD is one of several methods that may be utilized to lessen the likelihood of people experiencing symptoms of trauma and stress after a critical incident.

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Personality Differences in the Workplace

Dec 16, 2019 (9 AM - 4 PM)
Price: $ 219.00 (*early rate) $ 249.00 (regular rate)
*early rate expires November 25, 2019
Trainer: Christina Reimer
Personal Work Styles photo of close-up of five people hand holding colorful puzzle

Personality differences often lead to miscommunication and conflict, which affect both our personal efficiency and team health. Utilizing the ACHIEVE Work Styles Assessment, participants will learn to better understand personality styles that are different from their own. Greater awareness of personality differences leads to improved personal effectiveness and group productivity.

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Trauma-Informed Care – Building a Culture of Strength

Dec 17, 2019 (9 AM - 4 PM)
Price: $ 219.00 (*early rate) $ 249.00 (regular rate)
*early rate expires November 26, 2019
Trainer: Amber McKenzie
Image for Trauma Informed Care workshop

Offered through Crisis and Trauma Resource Institute

Trauma is prevalent in our world and has an impact on many of the people we interact with, including our clients and colleagues. Compassionate and trauma-informed care is essential to providing effective support and building sustainable services. This workshop explores how to build a trauma-informed culture in a workplace setting that integrates knowledge throughout the organization.

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At the checkout, you will have the option to pay by credit card or cheque. If you choose the pay by cheque option, you will receive an invoice to be paid later.

Registration Information

Register Early! Seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.

Participants will receive a spiral bound training manual and a certificate of completion.

Workshop Schedule

The workshops start at 9:00 a.m. and conclude around 4:00 p.m. Please arrive between 8:30 and 9:00 a.m. on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 p.m., unless otherwise stated above. Our half-day workshops start at 9:00 a.m. and conclude at 12:00 p.m.

Cancellation Policy

Registrations cancelled seven or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name and email address of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel and accommodation arrangements with this in mind.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.

Continuing Education Credits

While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns 6 continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.