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Toronto, Ontario – Ramada Plaza Toronto

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300 Jarvis Street
Toronto, Ontario M5B 2C5 Canada
416-977-4823

February 2019

Communication – The Essential Skills

Feb 26, 2019 (9 AM - 4 PM)
Price: $ 235.00 (regular rate)
Trainer: Christina Reimer
Photo of Communication The Essential Skills Workshop

In order to survive and thrive in the 21st century workplace, we all need to master the fundamentals of communication. Our ability to communicate effectively is directly linked to our success in meeting the needs of employers, colleagues, customers, and clients. This workshop focuses on the core skills for communicating with clarity in the workplace.

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March 2019

Dealing with Difficult People

Mar 21, 2019 (9 AM - 4 PM)
Price: $ 209.00 (*early rate) $ 235.00 (regular rate)
*early rate expires February 28, 2019
Trainer: Christina Reimer
Photo for Dealing with Difficult People CHIEVE Centre for Leadership & Workplace Performance

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting one’s approach to create different results.

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Management and Supervision – The Crucial Skills

Mar 26, 2019 (9 AM - 4 PM)
Price: $ 249.00 (*early rate) $ 279.00 (regular rate)
*early rate expires March 05, 2019
Trainer: Paul Bailey
Management and Supervision workshop photo of group of people working in a team meeting

One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse. Like all skills, effective management and supervisory skills must be learned.

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April 2019

De-escalating Potentially Violent Situations™

Apr 09, 2019 (9 AM - 4 PM)
Price: $ 209.00 (*early rate) $ 235.00 (regular rate)
*early rate expires March 19, 2019
Trainer: Mike Labun
Photo for De-escalating Potentially Violent Situations offered through CTRI

Offered through Crisis and Trauma Resource Institute

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles.

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The Culture Question – The Secret to Employee Engagement

Apr 12, 2019 (9 AM - 4 PM)
Price: $ 249.00 (*early rate) $ 279.00 (regular rate)
*early rate expires March 22, 2019
Trainer: Mike Labun
The Culture Question image of variety of people working together

Based on the book, The Culture Question, this workshop provides a guide for how every organization can increase employee engagement and become a great place to work. Unfortunately, far too many people don’t like where they work. Some organizations are unhealthy and full of disrespectful behaviour.

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Mental Health Awareness and Support

Apr 26, 2019 (9 AM - 4 PM)
Price: $ 209.00 (*early rate) $ 235.00 (regular rate)
*early rate expires April 05, 2019
Trainer: Amber McKenzie
Photo of Mental Health Awareness

Mental health concerns will directly impact one in every five people. The remaining four will know a friend, family member, co-worker, or acquaintance that struggles with their mental health. It is essential that organizations build capacity to support those with mental health concerns because early identification and support typically leads to continued employee wellbeing. This workshop will explore factors affecting mental health, give participants a general overview of common adult mental illnesses and, most importantly, how to be a support.

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May 2019

Coaching Strategies for Leaders – Conflict, Performance, Change

May 08, 2019 (9 AM - 4 PM)
Price: $ 249.00 (*early rate) $ 279.00 (regular rate)
*early rate expires April 17, 2019
Trainer: Paul Bailey

In the absence of intentional coaching, employees often lack the support they need to develop and perform at their highest levels. Effective leaders are skilled at coaching the people they lead to inspire growth, change, and healthy work relationships. This workshop provides a leadership approach for coaching others effectively and provides tools that bring out the best in the people.

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Navigating Difficult Client Relationships

May 28, 2019 (9 AM - 4 PM)
Price: $ 209.00 (*early rate) $ 235.00 (regular rate)
*early rate expires May 07, 2019
Trainer: Amber McKenzie

Offered through Crisis and Trauma Resource Institute

For those who work in a helping role, it can be very challenging when clients are vulnerable, stressed-out, or quick to engage in conflict. Complicating matters is that difficult dynamics in the relationship are often amplified by different styles of communicating. This workshop reviews what contributes to these challenges, including the intra-personal, inter-personal, and organizational factors.

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Personality Differences in the Workplace

May 30, 2019 (9 AM - 4 PM)
Price: $ 209.00 (*early rate) $ 235.00 (regular rate)
*early rate expires May 09, 2019
Trainer: Christina Reimer
Personal Work Styles photo of close-up of five people hand holding colorful puzzle

Personality differences often lead to miscommunication and conflict, which affects both our personal efficiency and team health. Utilizing ACHIEVE’s Head, Heart, Gut, Feet Personality Style assessment tool, participants will be equipped to understand personality styles different from their own and be provided with strategies for building healthy work environments. Through fun and engaging activities, participants will learn to communicate more effectively based on their own personality strengths and the personality based preferences of others leading to improved personal effectiveness and group productivity.

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June 2019

Leadership – The Essential Competencies

Jun 04, 2019 (9 AM - 4 PM)
Price: $ 249.00 (*early rate) $ 279.00 (regular rate)
*early rate expires May 14, 2019
Trainer: Paul Bailey
Leadership - The Essential Competencies workshop photo of male boss addressing office workers at meeting

Essential leadership skills and competencies often mean the difference between thriving or failing in a leadership role. To lead effectively, there are some things that leaders must do and know, and not all of them will come naturally. This workshop provides strategies to help leaders increase their abilities to inspire and lead teams effectively.

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Difficult Conversations – Strategies for Challenging Discussions

Jun 18, 2019 (9 AM - 4 PM)
Price: $ 209.00 (*early rate) $ 235.00 (regular rate)
*early rate expires May 28, 2019
Trainer: Christina Reimer
Photo for Difficult Conversations workshop

Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace.

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July 2019

Mediation – Facilitating Conflict Resolution

Jul 25 - Jul 26, 2019 (9 AM - 4 PM)
Price: $ 399.00 (*early rate) $ 445.00 (regular rate)
*early rate expires July 04, 2019
Trainer: Christina Reimer
Mediation - Facilitating Difficult Conversations workshop photo - ACHIEVE

Unresolved conflict is time consuming and limits the productivity of everyone involved. Mediation is an essential skill for anyone who works in situations where they are responsible for helping others with interpersonal tension. When two people can’t resolve a conflict on their own, a third party may be needed to facilitate a conversation to help resolve the conflict.

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Registration Information

Register Early! Seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.

Participants will receive a spiral bound training manual and a certificate of completion.

Workshop Schedule

The workshops start at 9:00 AM and conclude around 4:00 PM. Please arrive between 8:30 and 9:00 AM on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. Our half day workshops start at 9:00 am and conclude at 12:00pm

Cancellation Policy

Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.

Continuing Education Credit

Workshop participants receive a certificate indicating credits awarded based on the length and completion of the workshop.  A two day workshop earns 12 Continuing Education hours, a one day workshop earns 6 hours and a half day workshop earns 3 hours.  While many associations and licensing bodies accept ACHIEVE workshops for Continuing Education Credit, questions about approval should be directed to the specific association or licensing body you are requesting the credits for.