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Whitehorse, Yukon – Westmark Whitehorse

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201 Wood Street
Whitehorse, Yukon Y1A 2E4 Canada
867-393-9700

October 2019

Dealing with Difficult People

Oct 09, 2019 (9 AM - 4 PM)
Price: $ 219.00 (*early rate) $ 249.00 (regular rate)
*early rate expires September 18, 2019
Photo of Casual business colleagues having an argument in the office for Dealing with Difficult People workshop

We all encounter people we find difficult, and typically conversations with them leave us feeling frustrated, stressed, angry, or tired. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be explored, with an emphasis on understanding and adapting one’s approach to create different results.

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November 2019

Mediation – Facilitating Conflict Resolution

Nov 05 - Nov 06, 2019 (9 AM - 4 PM)
Price: $ 409.00 (*early rate) $ 459.00 (regular rate)
*early rate expires October 15, 2019
Mediation - Facilitating Difficult Conversations workshop photo - ACHIEVE

Unresolved conflict is time consuming and limits the productivity of everyone involved. Mediation is an essential skill for anyone who works in situations where they are responsible for helping others with interpersonal tension. When two people can’t resolve a conflict on their own, a third party may be needed to facilitate a conversation to help resolve the conflict.

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December 2019

Assertive Communication

Dec 03, 2019 (9 AM - 4 PM)
Price: $ 219.00 (*early rate) $ 249.00 (regular rate)
*early rate expires November 12, 2019
Assertive communication workshop photo

Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness.

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February 2020

Emotional Intelligence

Feb 19, 2020 (9 AM - 4 PM)
Price: $ 219.00 (*early rate) $ 249.00 (regular rate)
*early rate expires January 29, 2020
Photo for Emotional Intelligence, ACHIEVE Centre for Leadership & Workplace Performance

Why do some people have trouble being effective in their roles or working well with others? It is usually not because they lack skills; rather, it is often because they lack emotional intelligence. Emotional intelligence has a far greater impact on people’s ability to be productive and work well with others than cognitive intelligence. Emotionally intelligent people are able to identify and assess their emotions and those of others, and then use that information to guide their actions and influence the actions of others.

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March 2020

Difficult Conversations – Strategies for Challenging Discussions

Mar 06, 2020 (9 AM - 4 PM)
Price: $ 219.00 (*early rate) $ 249.00 (regular rate)
*early rate expires February 14, 2020
Photo for Navigating Difficult Conversations workshop

Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them. Yet, the ability to handle difficult conversations respectfully and professionally is one of the most important skills for success in the workplace.

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April 2020

Conflict Resolution Skills

Apr 02, 2020 (9 AM - 4 PM)
Price: $ 219.00 (*early rate) $ 249.00 (regular rate)
*early rate expires March 12, 2020
Photo of two people in locked gaze for Conflict Resolution Skills workshops, ACHIEVE Centre for Leadership & Workplace Performance

The results of unhealthy and poorly managed conflict create a negative impact for individuals and groups. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize.

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At the checkout, you will have the option to pay by credit card or cheque. If you choose the pay by cheque option, you will receive an invoice to be paid later.

Registration Information

Register early! Seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

The early registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.

Participants will receive a spiral bound training manual and a certificate of completion.

Workshop Schedule

The workshops start at 9:00 a.m. and conclude around 4:00 p.m. Please arrive between 8:30 and 9:00 a.m. on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 p.m., unless otherwise stated above. Our half-day workshops start at 9:00 a.m. and conclude at 12:00 p.m.

Cancellation Policy

Registrations cancelled seven or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name and email address of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel and accommodation arrangements with this in mind.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.

Continuing Education Credits

Check our Continuing Education Credit page to find out which associations and organizations accept our workshops for credit.