Our communication skills and style are essential to positive and productive relations at work or at home. Effective communication requires us to be clear about our thoughts and desires, and also to be responsive to those of others. Assertive communicators express positive and negative ideas and feelings in transparent, welcoming and direct ways – stating their needs clearly and without defensiveness. Participants in this workshop will build an awareness of their communication patterns and learn to deal confidently with people around them. This workshop is fun, meaningful and highly effective for improving communication awareness and skills.

About This Workshop

Workshop Outline

  • Understanding Effective Communication
  • Developing Self-Awareness
  • Assertiveness Self-Assessment
  • Transforming Unhelpful Communication Approaches
  • Becoming Assertive
  • How to Have Assertive Body Language
  • Offering Your Opinion
  • Giving Directions
  • Saying “No”
  • Making Requests
  • Giving Corrective Feedback
  • Dealing with Difficult Responses
  • Receiving Negative Responses


Public Workshops

Find out if this
workshop is coming
to a city near you

Click here


View an abbreviated
version of this
workshop online

Click here

Resource Manual

Access our easy
to follow and
practical material

Click here

On-site Training

Bring this
workshop to
your organization

Click here

Method of Delivery

Lecture, personal reflection, skill building, video and small group discussions.

Target Audience

This is an introductory-intermediate level workshop.  The content is suitable for workplace, community, and home environments.