Leading through conflict is an essential leadership skill. When leaders fail to respond quickly and effectively to conflict, the people they lead suffer and workplace performance plummets. Many conflicts would not spiral out of control if leaders used conflict resolution techniques that are easy to learn and utilize. This workshop provides strategies for leading through conflict with clarity and confidence. Participants will learn to use conflict analysis tools to understand complex interpersonal dynamics and team tension which will help them make informed choices for where and when to intervene in a conflict.

Please note: This workshop is taught by both a senior leader and a conflict management specialist.

Some of the Topics Reviewed

  • Navigating Your Role as a Conflict Resolution Leader
  • Choosing Where to Focus Your Energy in Conflict
  • How Conflict Escalates
  • Sources of Conflict
  • Coaching for Conflict Resolution Framework
  • The Role of Leadership Styles in Resolving Conflict
  • How to Address Conflict Rooted in Style Differences
  • Tools for Navigating Difficult Conversations

 

Target Audience

This workshop is intermediate-advanced level workshop and will benefit leaders, managers, supervisors, human resource personnel, and anyone who deals with workplace tension and interpersonal conflict.

Method of Delivery

Presentation, video, demonstration, experiential practice, personal reflection, and small group discussions.

Length

Two day version
The two day training is a comprehensive and skill-based workshop where participants will dig deeply into personal case studies, application, and skill development.

One day version
The one day workshop covers much of the same material as the two day version, but there is less of an emphasis on skills practice. (Please note that the Public Workshop is our one day version.)