De-escalating Potentially Violent Situations™ (1 day)

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations.

This workshop is offered through Crisis and Trauma Resource Institute Inc.

About This Workshop

Workshop Outline

  • Overview of Violence
  • Violence Statistics
  • Risk Factors
  • Anger Escalation Scale
  • Anger Cycle
  • Styles of Anger
  • Potential Aggressor Attributes
  • Warning Signs
  • The Aggression Defusing Process
  • Approaching, Containment and Problem Solving Strategies
  • When and How to Disengage
  • Special Considerations
  • Addressing Enablers of Violence

 

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Method of Delivery

Lecture, video, case study exercises, skill development and small group discussion