Difficult Conversations (1 day)

Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations often take a large mental and emotional toll on all participants. In fact, having difficult conversations can be one of the most stressful and uncomfortable aspects of our lives and work. Yet the ability to handle difficult conversations respectfully and professionally is also an essential workplace skill. This workshop will review the key elements of preparing for, conducting and concluding difficult conversations. Participants will leave with a set of tools to help ensure that difficult conversations are productive, professional and respectful for all involved.

About This Workshop

Workshop Outline

  • Elements of a Difficult Conversation
  • Instigators and Recipients
  • Determining if a Difficult Conversation is Necessary
  • Alternatives to the Difficult Conversation
  • How to Stop Avoiding the Difficult Conversation
  • How to Handle the Difficult Conversation
  • Asking for a Difficult Conversation
  • Preparing for the Difficult Conversation
  • What You Need to Do
  • What You Can Expect
  • Conducting the Difficult Conversation
  • Concluding the Difficult Conversation
  • Following Up
  • How to Prevent the Need for a Difficult Conversation

 

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Method of Delivery

Lecture, self-reflection, video, small group discussions and case study review