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May 2022
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.
Learn more...June 2022
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Based on the book, The Culture Question, this workshop provides a guide for how every organization can become a great place to work. Workplace culture is the most significant factor that influences employee engagement, work relationships, and job satisfaction.
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This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Personality differences often lead to miscommunication and conflict, which affect both our personal efficiency and team health. Utilizing the ACHIEVE Work Styles Assessment, participants will learn to better understand personality styles that are different from their own.
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
A crucial skill in any management position is being able to enhance the performance of those we supervise. This workshop moves beyond how to facilitate performance reviews to offer new perspectives and best practices in continuous performance management and supporting employee development.
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This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Given that the average person spends 60 percent of their time at work, our organizations play a pivotal role in how psychologically safe we feel. A workplace can either protect our psychological health or diminish it.
Learn more...SOLD OUT
This workshop is full – please contact us to be placed on a waiting list. Consider registering for the certification workshop on May 17-19 or August 16-18.
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements
Learn more...This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Offered through Crisis and Trauma Resource Institute
For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication.
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This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Dealing with issues related to mental health in the workplace can be challenging and difficult to navigate. It is essential that organizations have the capabilities to manage mental health because early identification and support typically leads to continued productivity and retention of employees.
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This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Great leaders intentionally search for new ideas, and they know they must keep growing in order to be effective in an ever-changing world. Based on our book, Don’t Blame the Lettuce: Insights to Help You Grow as a Leader and Nurture Your Workplace Culture
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This is a live virtual event, please check our system requirements prior to registering.
Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them.
