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October 2021
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.
Learn more...November 2021
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Organizational change efforts stall when leadership forgets to focus on the impact change will have on employees. Managing the “people side” of change is often the most challenging and critical component of organizational transformation.
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Offered through Crisis and Trauma Resource Institute
It is common for people to struggle and experience ambivalence when considering making a change or when others may be expecting them to make one. When those working in helping roles encounter this ambivalence in their clients, it is often interpreted as resistance and they may feel unable to respond in an effective way.
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This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
In order to survive and thrive in the 21st century workplace, we all need to master the fundamentals of communication. Our ability to communicate effectively is directly linked to our success in meeting the needs of employers, colleagues, customers, and clients.
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This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Mental health concerns will directly impact one in every five people. The remaining four will know a friend, family member, co-worker, or acquaintance that struggles with their mental health. It is essential that organizations build capacity to support those with mental health concerns because early identification and support typically lead to continued employee well-being.
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This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Being an effective leader requires us to be thoughtful and intentional about what we do and how we do it – it takes time and requires work. Taking the time to intentionally think about leadership may not get the attention it warrants, yet it is one of the most important things we can do to raise the performance of both ourselves and our organization.
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This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Unhealthy and poorly managed conflict can have a negative impact on individuals and groups. People who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments.
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
In the absence of intentional coaching, employees often lack the support they need to develop and perform at their highest levels. Effective leaders are skilled at coaching the people they lead to inspire growth, change, and healthy work relationships.
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Offered through Crisis and Trauma Resource Institute
After a violent incident, it is not uncommon to find that people were aware of clues that violence was being planned. This is because most violent incidents often follow an evolutionary process where signs and indicators can be seen.
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Board governance, when done poorly, creates significant frustration for its members and can lead to organizational dysfunction. When they are run well, boards contribute to the vibrancy and success of the organization they govern.
