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September 2020
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
When diversity and cultural differences lead to misunderstandings or distrust, they are often viewed as challenges to manage within our work environments. However, they are better viewed as valuable assets to organizational health.
October 2020
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.
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This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Leading through conflict is an essential leadership skill. When leaders fail to respond quickly and effectively to conflict, the people they lead suffer and workplace performance plummets. Many conflicts would not spiral out of control if leaders used conflict resolution techniques that are easy to learn and utilize.
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This is a live virtual event, please check our system requirements prior to registering.
We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult.
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse.
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
When employees are not actively engaged at work, not only do they suffer – the organization does as well. Workplaces with high levels of engagement have employees that are committed and feel a connection to the organization.
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This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Why do some people have trouble being effective in their roles or working well with others? It is usually not because they lack skills; rather, it is often because they lack emotional intelligence.
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This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Offered through Crisis and Trauma Resource Institute
For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication.
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This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Working remotely has become a sudden reality for many workplaces. Leaders who were used to leading in person have had to shift to working with their teams remotely, with little to no prior preparation. In order to lead effectively in this new environment, leaders must change some of their practices.
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This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Offered through Crisis and Trauma Resource Institute
Critical incidents are situations that occur outside of our normal frame of reference and challenge us to understand and cope with what has happened. Critical Incident Group Debriefing (CIGD) is a short-term group intervention process that focuses on an immediate event.
