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October 2020

LIVE WEBINAR Diversity and Culture

Strategies for Working with Differences

Oct 07, 2020 (1:00 PM - 2:00 PM Central Time)
Price: $41.99 CAD (regular rate)
Trainer: David Jung

This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.

When diversity and cultural differences lead to misunderstandings or distrust, they are often viewed as challenges to manage within our work environments. However, they are better viewed as valuable assets to organizational health.

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LIVE WEBINAR Managing Difficult Phone Calls

Oct 08, 2020 (1:00 PM - 2:00 PM Central Time)
Price: $41.99 CAD (regular rate)
Trainer: Christina Reimer
Image for Managing difficult phone calls workshop

This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.

Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.

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LIVE WEBINAR Difficult Conversations

Strategies for Challenging Discussions

Oct 22, 2020 (1:00 PM - 2:00 PM Central Time)
Price: $32.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires October 08, 2020
Photo for Difficult Conversations workshop

This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.

Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them.

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LIVE WEBINAR Communication

The Essential Skills

Oct 28, 2020 (1:00 PM - 2:00 PM Central Time)
Price: $32.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires October 14, 2020
Trainer: Jessica Antony

This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.

n order to survive and thrive in the 21st century workplace, we all need to master the fundamentals of communication. Our ability to communicate effectively is directly linked to our success in meeting the needs of employers, colleagues, customers, and clients.

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November 2020

LIVE WEBINAR De-escalating Potentially Violent Situations™

Nov 03, 2020 (1:00 PM - 2:00 PM Central Time)
Price: $32.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires October 20, 2020
Photo for De-escalating Potentially Violent Situations offered through CTRI

This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This webinar is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication.

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LIVE WEBINAR Management and Supervision

The Crucial Skills

Nov 04, 2020 (1:00 PM - 2:00 PM Central Time)
Price: $32.99 CAD (*early rate) $41.90 CAD (regular rate)
*early rate expires October 21, 2020
Photo of businesswoman interviewing female job applicant in office for Management and Supervision workshop

This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.

One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse.

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LIVE WEBINAR Critical Incident Group Debriefing

Nov 06, 2020 (1:00 PM - 2:00 PM Central Time)
Price: $32.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires October 23, 2020
Trainer: John Koop Harder
Photo for Critical Incident Group Debriefing, Crisis and Trauma Resource Institute, CTRI

This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.

Critical incidents are situations that occur outside of our normal frame of reference and challenge us to understand and cope with what has happened. Critical Incident Group Debriefing (CIGD) is a short-term group intervention process that focuses on an immediate event.

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LIVE WEBINAR Dealing with Difficult People

Nov 18, 2020 (1:00 PM - 2:00 PM Central Time)
Price: $32.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires November 04, 2020
Photo of Casual business colleagues having an argument in the office for Dealing with Difficult People workshop

This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This webinar explores what is happening in those exchanges and demonstrates how you can adapt your strategies to bring about more productive conversations with those you find difficult.

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December 2020

LIVE WEBINAR Coaching Strategies for Leaders

Dec 02, 2020 (1:00 PM - 2:00 PM Central Time)
Price: $32.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires November 18, 2020
Photo for Coaching Strategies for Leaders, ACHIEVE Centre for Leadership & Workplace Performance

This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.

In the absence of intentional coaching, employees often lack the support they need to develop and perform at their highest levels. Effective leaders are skilled at coaching the people they lead to inspire growth, change, and healthy work relationships.

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LIVE WEBINAR Managing Difficult Phone Calls

Dec 09, 2020 (1:00 PM - 2:00 PM Central Time)
Price: $32.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires November 25, 2020
Trainer: TBA
Image for Managing difficult phone calls workshop

This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.

Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.

Learn more...
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