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August 2021

LIVE WEBINAR Managing Difficult Phone Calls

Aug 17, 2021 (1:00 PM - 2:00 PM Central Time)
Price: $31.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires August 03, 2021
Trainer: Christina Reimer
Image for Managing difficult phone calls workshop

This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.

Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.

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LIVE WEBINAR Trauma-Informed Care

Building a Culture of Strength

Aug 19, 2021 (1:00 PM - 2:00 PM Central Time)
Price: $31.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires August 05, 2021
Trainer: Nathan Gerbrandt
Image for Trauma Informed Care workshop

This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.

Offered through Crisis and Trauma Resource Institute.

Trauma is prevalent in our world and has an impact on many of the people we interact with, including our clients and colleagues. Compassionate and trauma-informed care is essential to providing effective support and building sustainable services.

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September 2021

LIVE WEBINAR Diversity and Culture

Strategies for Working with Differences

Sep 20, 2021 (1:00 PM - 2:00 PM Central Time)
Price: $31.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires September 06, 2021

This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.

When diversity and cultural differences lead to misunderstandings or distrust, they are often viewed as challenges to manage within our work environments. However, they are better viewed as valuable assets to organizational health.

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LIVE WEBINAR De-escalating Potentially Violent Situations™

Sep 27, 2021 (1:00 PM - 2:00 PM Central Time)
Price: $21.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires September 13, 2021
Trainer: Nathan Gerbrandt
Photo for De-escalating Potentially Violent Situations offered through CTRI

This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.

This webinar is through Crisis and Trauma Resource Institute.

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This webinar is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication.

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October 2021

LIVE WEBINAR Dealing with Difficult People

Oct 25, 2021 (1:00 PM - 2:00 PM Central Time)
Price: $31.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires October 11, 2021
Photo of Casual business colleagues having an argument in the office for Dealing with Difficult People workshop

This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This webinar explores what is happening in those exchanges and demonstrates how you can adapt your strategies to bring about more productive conversations with those you find difficult.

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LIVE WEBINAR Vicarious Trauma

Strategies for Supporting Resilience

Oct 29, 2021 (1:00 PM - 2:00 PM Central Time)
Price: $31.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires October 15, 2021
Trainer: Vicki Enns

This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.

This webinar is through Crisis and Trauma Resource Institute.

Helpers regularly encounter stories and symptoms of trauma in their roles. There is growing evidence that the impact of directly supporting others through experiences of trauma goes beyond burnout or fatigue.

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November 2021

LIVE WEBINAR Managing Difficult Phone Calls

Nov 26, 2021 (1:00 PM - 2:00 PM Central Time)
Price: $31.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires November 12, 2021
Trainer: Christina Reimer
Image for Managing difficult phone calls workshop

This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.

Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.

Learn more...

December 2021

LIVE WEBINAR Trauma-Informed Care

Building a Culture of Strength

Dec 03, 2021 (1:00 PM - 2:00 PM Central Time)
Price: $31.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires November 19, 2021
Trainer: Nathan Gerbrandt
Image for Trauma Informed Care workshop

This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.

Offered through Crisis and Trauma Resource Institute.

Trauma is prevalent in our world and has an impact on many of the people we interact with, including our clients and colleagues. Compassionate and trauma-informed care is essential to providing effective support and building sustainable services.

Learn more...

LIVE WEBINAR Leadership and Culture

How to Create a Workplace Where People Like to Work

Dec 06, 2021 (1:00 PM - 2:00 PM Central Time)
Price: $31.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires November 22, 2021
The Culture Question image of variety of people working together

This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.

Based on the book, The Culture Question, this webinar provides a guide for how every organization can become a great place to work. Workplace culture is the most significant factor that influences employee engagement, work relationships, and job satisfaction.

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LIVE WEBINAR Conflict Resolution Skills

Dec 17, 2021 (9:00 AM - 4:00 PM Central Time)
Price: $31.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires December 03, 2021
Photo of two people in locked gaze for Conflict Resolution Skills workshops, ACHIEVE Centre for Leadership & Workplace Performance

This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.

The results of unhealthy and poorly managed conflict create a negative impact for individuals and groups. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments.

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