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August 2021
This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.
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This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Offered through Crisis and Trauma Resource Institute.
Trauma is prevalent in our world and has an impact on many of the people we interact with, including our clients and colleagues. Compassionate and trauma-informed care is essential to providing effective support and building sustainable services.
Learn more...September 2021
This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.
When diversity and cultural differences lead to misunderstandings or distrust, they are often viewed as challenges to manage within our work environments. However, they are better viewed as valuable assets to organizational health.
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This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.
This webinar is through Crisis and Trauma Resource Institute.
For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This webinar is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication.
Learn more...October 2021
This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.
We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This webinar explores what is happening in those exchanges and demonstrates how you can adapt your strategies to bring about more productive conversations with those you find difficult.
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This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.
This webinar is through Crisis and Trauma Resource Institute.
Helpers regularly encounter stories and symptoms of trauma in their roles. There is growing evidence that the impact of directly supporting others through experiences of trauma goes beyond burnout or fatigue.
Learn more...November 2021
This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.
Learn more...December 2021
This is a live virtual event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Offered through Crisis and Trauma Resource Institute.
Trauma is prevalent in our world and has an impact on many of the people we interact with, including our clients and colleagues. Compassionate and trauma-informed care is essential to providing effective support and building sustainable services.
Learn more...
This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.
Based on the book, The Culture Question, this webinar provides a guide for how every organization can become a great place to work. Workplace culture is the most significant factor that influences employee engagement, work relationships, and job satisfaction.
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This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.
The results of unhealthy and poorly managed conflict create a negative impact for individuals and groups. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments.
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