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February 2021
This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.
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This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.
This webinar offered through Crisis and Trauma Resource Institute.
Critical incidents are situations that occur outside of our normal frame of reference and challenge us to understand and cope with what has happened. Critical Incident Group Debriefing (CIGD) is a short-term group intervention process that focuses on an immediate event.
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This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.
One of the most difficult and often overlooked aspects of moving into a supervisory or management position is developing the skills necessary to truly manage people. Without intentional training, many new managers are left to figure things out on their own – for better or worse.
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This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.
We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This webinar explores what is happening in those exchanges and demonstrates how you can adapt your strategies to bring about more productive conversations with those you find difficult.
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In support of our vision to create workplaces where people like to work, this webinar is offered for free. Please note, registration is limited to two individuals per organization and certificates will not be issued for this webinar.
Based on the book, The Culture Question
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This is a live webinar event using Zoom, an online meeting platform. Please check system requirements prior to registering.
This webinar is through Crisis and Trauma Resource Institute.
For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This webinar is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication.
Learn more...March 2021
This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.
In the absence of intentional coaching, employees often lack the support they need to develop and perform at their highest levels. Effective leaders are skilled at coaching the people they lead to inspire growth, change, and healthy work relationships.
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This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.
In many organizations it is common to find employees suffering from the adverse effects of stress. Left unmanaged, stress can lead to unproductive patterns and result in loss of focus, motivation, and productivity.
Learn more...This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.
Learn more...
This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.
Whether sharing bad news with a client, providing corrective action or talking with a colleague about an uncomfortable issue, difficult conversations are typically stressful and often take a large mental and emotional toll. Many people avoid difficult conversations for these reasons, or find themselves ill prepared when they must have them.
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