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October 2020

LIVE WEBINAR Managing Difficult Phone Calls

Oct 08, 2020 (1:00 PM - 2:00 PM Central Time)
Price: $32.99 CAD (*early rate) $41.99 CAD (regular rate)
*early rate expires September 24, 2020
Trainer: Christina Reimer
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This is a live webinar using Zoom, an online meeting platform. Please check system requirements prior to registering.

Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of emotion. For many, the ability to navigate difficult phone conversations with respect and professionalism is an essential workplace skill.

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