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November 2019

Dealing with Difficult People

Nov 18, 2019 (9 AM - 4 PM)
Price: $ 249.00 (regular rate)
Trainer: Sheri Coburn
Photo of Casual business colleagues having an argument in the office for Dealing with Difficult People workshop

We all encounter people we find difficult, and typically conversations with them leave us feeling stressed and frustrated. This workshop explores what is happening in those exchanges and demonstrates how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual approaches for dealing with difficult people will be discussed, with an emphasis on understanding and adapting one’s approach to create different results.

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Assertive Communication

Nov 18, 2019 (9 AM - 4 PM)
Price: $ 249.00 (regular rate)
Trainer: Trish Harper
Assertive communication workshop photo

Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness.

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Critical Incident Group Debriefing

Nov 18, 2019 (9 AM - 4 PM)
Price: $ 249.00 (regular rate)
Trainer: Shelly Qualtieri
Photo for Critical Incident Group Debriefing, Crisis and Trauma Resource Institute, CTRI

Offered through Crisis and Trauma Resource Institute

Critical incidents are situations that occur outside of our normal frame of reference and challenge us to understand and cope with what has happened. Critical Incident Group Debriefing (CIGD) is a short-term group intervention process that focuses on an immediate event. CIGD is one of several methods that may be utilized to lessen the likelihood of people experiencing symptoms of trauma and stress after a critical incident.

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Critical Incident Group Debriefing

Nov 18, 2019 (9 AM - 4 PM)
Price: $ 249.00 (regular rate)
Trainer: Lynda Monk
Photo for Critical Incident Group Debriefing, Crisis and Trauma Resource Institute, CTRI

Offered through Crisis and Trauma Resource Institute

Critical incidents are situations that occur outside of our normal frame of reference and challenge us to understand and cope with what has happened. Critical Incident Group Debriefing (CIGD) is a short-term group intervention process that focuses on an immediate event. CIGD is one of several methods that may be utilized to lessen the likelihood of people experiencing symptoms of trauma and stress after a critical incident.

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De-escalating Potentially Violent Situations™

Nov 18, 2019 (9 AM - 4 PM)
Price: $ 249.00 (regular rate)
Trainer: Marnie Stickley
Photo for De-escalating Potentially Violent Situations offered through CTRI

Offered through Crisis and Trauma Resource Institute

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles.

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Critical Incident Group Debriefing

Nov 19, 2019 (9 AM - 4 PM)
Price: $ 249.00 (regular rate)
Trainer: Marnie Stickley
Photo for Critical Incident Group Debriefing, Crisis and Trauma Resource Institute, CTRI

Offered through Crisis and Trauma Resource Institute

Critical incidents are situations that occur outside of our normal frame of reference and challenge us to understand and cope with what has happened. Critical Incident Group Debriefing (CIGD) is a short-term group intervention process that focuses on an immediate event. CIGD is one of several methods that may be utilized to lessen the likelihood of people experiencing symptoms of trauma and stress after a critical incident.

Learn more...

De-escalating Potentially Violent Situations™

Nov 19, 2019 (9 AM - 4 PM)
Price: $ 249.00 (regular rate)
Trainer: Shelly Qualtieri
Photo for De-escalating Potentially Violent Situations offered through CTRI

Offered through Crisis and Trauma Resource Institute

For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles.

Learn more...

Leadership and Culture

How to Create a Workplace Where People Like to Work

Nov 19, 2019 (9 AM - 4 PM)
Price: $ 299.00 (regular rate)
Photo of Business Team in office for Leadership and Culture Workshop

Based on the book, The Culture Question, this workshop provides a guide for how every organization can increase employee engagement and become a great place to work. Unfortunately, far too many people don’t like where they work. Some organizations are unhealthy and full of disrespectful behaviour.

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Assertive Communication

Nov 21, 2019 (9 AM - 4 PM)
Price: $ 249.00 (regular rate)
Trainer: Janelle Jackiw
Assertive communication workshop photo

Our communication skills and style are essential to positive and productive relations. Effective communication requires us to be clear about our own thoughts and desires, and also to be responsive to those of others. Assertive communicators express ideas and feelings in transparent, open, and direct ways – stating their needs clearly and without defensiveness.

Learn more...

Leadership and Culture

How to Create a Workplace Where People Like to Work

Nov 21, 2019 (9 AM - 4 PM)
Price: $ 299.00 (regular rate)
Photo of Business Team in office for Leadership and Culture Workshop

Based on the book, The Culture Question, this workshop provides a guide for how every organization can increase employee engagement and become a great place to work. Unfortunately, far too many people don’t like where they work. Some organizations are unhealthy and full of disrespectful behaviour.

Learn more...
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