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Conflict Resolution Skills

Mar 24, 2017 (9 AM - 4 PM)


Price: 220.00 (regular rate)


Calgary, Alberta – Executive Royal Inn & Conference Centre


Trainer: David Stark

Photo of David Stark, trainer at ACHIEVE

About the trainer

David Stark

Based in Calgary, David is a graduate from the Faculty of Law, University of Alberta, and a member of the Law Society of Alberta and The British Columbia Mediation Society. He is an enthusiastic and effective trainer and mediator, with almost 25 years experience in the field of Alternate Dispute Resolution. David has been a volunteer for the Legal Education Society of Alberta, teaching the Negotiation portion of the Bar Admission Course, since 1998, and is responsible for the Legal Education Society Mediation Training Program...


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Description

Conflict holds great potential for harm and for good. The results of unhealthy conflict impact us individually and contribute to negative group performance. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict in their lives, leading to healthier, happier relationships and work environments. Conflict has many sources, including miscommunication, disagreements, stress and personality differences. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop will teach participants to understand the dynamics of conflict and equip them with the skills needed to respond confidently and effectively.

About This Workshop

Workshop Outline

  • Conflict Overview
  • The Roots of Conflict
  • How Conflict Escalates
  • Dealing with Misunderstandings
  • Tool – The Intention Check
  • Dealing with Disagreements
  • Tool – The Interest Check
  • Dealing with Conflict Style Differences
  • Tool – The Style Check
  • Key Skills for Conflict Resolution
  • Trigger Phrases and Gestures to Avoid
  • 10 Strategies for Staying Calm in Conflict
  • The Four-Part Conflict Resolution Process
  • Skill Development

 

Method of Delivery

Lecture, personal reflection, skill building, video and small group discussions

 

Promotional Partner

 

HRIA Logo Mark Colour

This program has been approved for 6 CPHR Continued Professional Development Hours through the Human Resources Institute of Alberta.

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Details

Date:
March 24, 2017
Time:
9:00 am - 4:00 pm
Event Categories:
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Trainer

David Stark

Venue

Calgary, Alberta – Executive Royal Inn & Conference Centre
2828-23rd Street NE, Calgary, Alberta T2E 8T4 Canada
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Phone:
877-769-2562
At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.

Registration Information

Register Early! Seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.

Participants will receive a spiral bound training manual and a certificate of completion.

Workshop Schedule

The workshops start at 9:00 AM and conclude around 4:00 PM. Please arrive between 8:30 and 9:00 AM on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. Our half day workshops start at 9:00 am and conclude at 12:00pm

Cancellation Policy

Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.

Continuing Education Credit

Workshop participants receive a certificate indicating credits awarded based on the length and completion of the workshop.  A two day workshop earns 12 Continuing Education hours and a one day workshop earns 6 hours.   While many associations and licensing bodies accept ACHIEVE workshops for Continuing Education Credit, questions about approval should be directed to the specific association or licensing body you are requesting the credits for.