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Conflict Resolution Skills

Mar 09, 2020 (9:00 AM - 4:00 PM)

Kamloops, British Columbia – The Kamloops Chamber of Commerce

Trainer: Alana Abramson

Price: $ 249.00 (regular rate) + tax

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Workshop Description

The results of unhealthy and poorly managed conflict create a negative impact for individuals and groups. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.

About This Workshop

Some of the Topics Included

  • How Conflict Escalates
  • Dealing with Misunderstandings
  • The Intention Check Tool
  • Strategies for Dealing with Disagreements
  • The Interest Check: Moving from Positions to Interest
  • Conflict Resolution Style Preferences
  • The Style Check Tool
  • Key Skills for Conflict Resolution
  • Trigger Phrases to Avoid
  • Strategies for Staying Calm in Conflict
  • The Four-Part Conflict Resolution Process

 

Target Audience

This is an introductory-intermediate level workshop.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

Promotional Partner

Logo for Human Resources Management Association Continuing Ed credits
This workshop has been approved for 6 CPHR Continued Professional Development Hours.

About Our Workshops

About the Trainer

Alana Abramson

Portrait of Alana Abramson

Alana is an experienced leader and has extensive mediation and group facilitation experience in justice, community and school settings. She holds a PhD in Criminology on the topic of transformational learning. As a former Executive Director for a non-profit organization, Alana's experience in mentoring and leadership has provided her with a unique skill set that combines academic understanding with practical knowledge. In addition to training with ACHIEVE, she is a full-time faculty member in criminology at Kwantlen Polytechnic University, where she continues to inspire and be inspired by students and diverse colleagues. Alana believes in collaborative dialogue and life-long learning as a source of personal and social transformation. She is an engaging presenter who is passionate about her work, which allows her to easily facilitate ongoing learning for workshop participants.

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Venue

Kamloops, British Columbia – The Kamloops Chamber of Commerce
615 Victoria Street
Kamloops, British Columbia V2C 2B3 Canada
Phone:
250-372-7722

Register Attendees

The numbers below include tickets for this event already in your cart. Clicking "Register Attendees" will allow you to edit any existing attendee information as well as change ticket quantities.
Conflict Resolution Skills (early rate expires 2-17-20)
$ 249.00

Terms & Conditions

Cancellation Policy

Registrations cancelled seven or more days prior to the workshop/live stream are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to take part in the event, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person.

We reserve the right to cancel an event due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop/live-stream fees only. Please make travel arrangements with this in mind.

Limited Seating

Register Early! To better facilitate group interaction, seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

You Will Receive

A spiral bound training manual and workshop certificate, as well as morning and afternoon refreshments. Participants are on their own for lunch from noon until 1:00 p.m., unless otherwise stated. For live-stream participants, you will receive a pdf copy of the manual.

Group Registration Instructions

To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.

Concerns and Grievances

If concerns arise at any time throughout the registration process, please contact the ACHIEVE office directly at 204-452-0180, or email [email protected].

Special Accommodations for Disabilities

Please contact the ACHIEVE office directly at 204-452-0180 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.

Continuing Education Credit

While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.
See our Continuing Education Credits page for more information.