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Conflict Resolution Skills

Mar 01, 2019 (9 AM - 4 PM)


Price: $ 235.00 (regular rate)


Moncton, New Brunswick – Crowne Plaza Moncton


Trainer: Sheri Coburn

photo of Sheri Coburn, Trainer at ACHIEVE Centre for Leadership & Workplace Performance

About the trainer

Sheri Coburn

Sheri is a Registered Social Worker in the province of New Brunswick who holds a Master of Social Work degree and a Bachelor's degree in Criminology. Her broad range of experience includes working in front line and leadership roles in both government and social service organizations. Sheri values workplaces and... Read More

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Description

The results of unhealthy and poorly managed conflict create a negative impact for individuals and groups. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.

About This Workshop

Some of the Topics Reviewed

  • How Conflict Escalates
  • Dealing with Misunderstandings
  • The Intention Check Tool
  • Strategies for Dealing with Disagreements
  • The Interest Check: Moving from Positions to Interest
  • Conflict Resolution Style Preferences
  • The Style Check Tool
  • Key Skills for Conflict Resolution
  • Trigger Phrases to Avoid
  • Strategies for Staying Calm in Conflict
  • The Four-Part Conflict Resolution Process

 

Target Audience

This is an introductory-intermediate level workshop.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

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Details

Date:
March 1, 2019
Time:
9:00 am - 4:00 pm
Event Categories:
,

Trainer

Sheri Coburn

Venue

Moncton, New Brunswick – Crowne Plaza Moncton
1005 Main St
Moncton, New Brunswick E1C 1G9 Canada
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Phone:
506-854-6340

Register Attendees

Conflict Resolution Skills (early rate expires 1-23-19)$235.00Moncton, NB - March 1, 2019

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At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.

Registration Information

Register Early! Seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.

Participants will receive a spiral bound training manual and a certificate of completion.

Workshop Schedule

The workshops start at 9:00 AM and conclude around 4:00 PM. Please arrive between 8:30 and 9:00 AM on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. Our half day workshops start at 9:00 am and conclude at 12:00pm

Cancellation Policy

Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.

Continuing Education Credit

Workshop participants receive a certificate indicating credits awarded based on the length and completion of the workshop.  A two day workshop earns 12 Continuing Education hours, a one day workshop earns 6 hours and a half day workshop earns 3 hours.  While many associations and licensing bodies accept ACHIEVE workshops for Continuing Education Credit, questions about approval should be directed to the specific association or licensing body you are requesting the credits for.