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Conflict Resolution Skills

Mar 12, 2020 (9:00 AM - 4:00 PM)

Ottawa, Ontario – Best Western Plus/Kanata Hotel

Trainer: Brodie Church

Price: $ 219.00 (*early rate) $ 249.00 (regular rate) + tax
*early rate expires February 20, 2020

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Workshop Description

The results of unhealthy and poorly managed conflict create a negative impact for individuals and groups. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.

About This Workshop

Some of the Topics Included

  • How Conflict Escalates
  • Dealing with Misunderstandings
  • The Intention Check Tool
  • Strategies for Dealing with Disagreements
  • The Interest Check: Moving from Positions to Interest
  • Conflict Resolution Style Preferences
  • The Style Check Tool
  • Key Skills for Conflict Resolution
  • Trigger Phrases to Avoid
  • Strategies for Staying Calm in Conflict
  • The Four-Part Conflict Resolution Process

 

Target Audience

This is an introductory-intermediate level workshop.

Method of Delivery

Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.

About Our Workshops

About the Trainer

Brodie Church

Portrait of Brodie Church

Brodie has more than a decade of experience within the financial services industry in a variety of leadership and human capital capacities. He has a passion for workplace performance and engagement. In addition to training with ACHIEVE, Brodie works with a variety of Canadian industries, helping them define and execute their performance and culture objectives. He believes that his curiosity, adaptability, and passion for learning has created success in motivating others to achieve their desired results. Brodie’s high energy, passion, and desire to see others succeed results in a creative and results-focused learning environment. With more than 10 years of experience as a trainer and facilitator, he uses his thirst for building relationships to assist teams maximize their effectiveness and satisfaction.

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Venue

Ottawa, Ontario – Best Western Plus/Kanata Hotel
1876 Robertson Road
Ottawa, Ontario K2H 5B8 Canada
Phone:
866-214-1239

Register Attendees

The numbers below include tickets for this event already in your cart. Clicking "Register Attendees" will allow you to edit any existing attendee information as well as change ticket quantities.
Conflict Resolution Skills (early rate expires 2-20-20)
$ 249.00 $ 219.00

Terms & Conditions

Cancellation Policy

Registrations cancelled seven or more days prior to the workshop/live stream are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to take part in the event, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person.

We reserve the right to cancel an event due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop/live-stream fees only. Please make travel arrangements with this in mind.

Limited Seating

Register Early! To better facilitate group interaction, seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

You Will Receive

A spiral bound training manual and workshop certificate, as well as morning and afternoon refreshments. Participants are on their own for lunch from noon until 1:00 p.m., unless otherwise stated. For live-stream participants, you will receive a pdf copy of the manual.

Group Registration Instructions

To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.

Concerns and Grievances

If concerns arise at any time throughout the registration process, please contact the ACHIEVE office directly at 204-452-0180, or email [email protected].

Special Accommodations for Disabilities

Please contact the ACHIEVE office directly at 204-452-0180 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.

Continuing Education Credit

While many associations and licensing bodies accept ACHIEVE workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.
See our Continuing Education Credits page for more information.