Conflict Resolution Skills
Dec 17, 2019 (9 AM - 4 PM)
Regina, Saskatchewan – Ramada Plaza Regina Downtown
Trainer: Janelle Jackiw
Price: $ 219.00 (*early rate) $ 249.00 (regular rate) + tax
*early rate expires November 26, 2019
Workshop Description
The results of unhealthy and poorly managed conflict create a negative impact for individuals and groups. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.
About This Workshop
Some of the Topics Included
- How Conflict Escalates
- Dealing with Misunderstandings
- The Intention Check Tool
- Strategies for Dealing with Disagreements
- The Interest Check: Moving from Positions to Interest
- Conflict Resolution Style Preferences
- The Style Check Tool
- Key Skills for Conflict Resolution
- Trigger Phrases to Avoid
- Strategies for Staying Calm in Conflict
- The Four-Part Conflict Resolution Process
Target Audience
This is an introductory-intermediate level workshop.
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.
Promotional Partner
About Our Workshops
About the Trainer
Janelle Jackiw
Janelle has Master's degrees in both Criminology and Educational Psychology. Her broad range of experience includes working in front line and leadership roles in both government and social service organizations. Presently, in addition to training with ACHIEVE she provides counselling in private practice, works for the Ministry of Justice and is a sessional lecturer at the University of Regina. Janelle values workplaces and organizations that respect the importance of partnerships and innovation. She believes people’s passion for the work they do is developed by encouraging leadership at all levels. Janelle is an energetic presenter who enjoys delivering training workshops that are relevant and practical to individuals' work and personal lives.
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Terms & Conditions
Cancellation Policy
Registrations cancelled seven or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify CTRI of the name of the alternate person who will be attending.
We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.
Limited Seating
Register Early! To better facilitate group interaction, seating is limited.
Children and unregistered guests are not permitted in the meeting rooms.
You Will Receive
A spiral bound training manual and workshop certificate, as well as morning and afternoon refreshments. Participants are on their own for lunch from noon until 1:00 p.m., unless otherwise stated. For live-stream participants, you will receive a pdf copy of the manual.
Group Registration Instructions
To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.
Concerns and Grievances
If concerns arise at any time throughout the registration process, please contact the CTRI office directly at 204-452-9199, or email [email protected].
Special Accomodations for Disabilities
Please contact the CTRI office directly at 204-452-9199 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.
Continuing Education Credit
While many associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.
The following associations have formally approved our workshops:
Canadian Counselling and Psychotherapy Association (CCPA)
www.ccpa-accp.ca
Canadian Professional Counsellors Association (CPCA)
www.cpca-rpc.ca
Association of Social Work Boards (ASWB)
www.aswb.org
National Board for Certified Counselors (NBCC)
www.nbcc.org
Alberta College of Social Workers
www.acsw.ab.ca
*Category A Competency Credit
Vocational Rehabilitation Association of Canada (VRA Canada)
www.vracanada.com
Association of Cooperative Counselling Therapists of Canada
www.acctcounsellor.com
Canadian Assessment, Vocational Evaluation & Work Adjustment Society (CAVEWAS)
www.cavewas.com
Canadian Addiction Counsellors Certification Federation
www.caccf.ca
*Three of our workshops are formally approved with CACCF: Addictions & Mental Illness, Harm
Reduction, and Motivating Change. To inquire about CACCF approval for our other workshops, please
contact them directly.
To have your organization or association listed here, please contact [email protected].
At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.
Cancellation Policy
Registrations cancelled seven or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be attending.
We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel and accommodation arrangements with this in mind.
Limited Seating
Register early! To better facilitate group interaction, seating is limited.
Children and unregistered guests are not permitted in the meeting rooms.
You Will Receive
A spiral bound training manual and workshop certificate, as well as morning refreshments. Participants are on their own for lunch from noon until 1:00 p.m., unless otherwise stated. For live-stream participants, you will receive a pdf copy of the manual.
Group Registration Instructions
To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.
Concerns and Grievances
If concerns arise at any time throughout the registration process, please contact the ACHIEVE office directly at 204-452-0180, or email [email protected].
Special Accommodations for Disabilities
Please contact the ACHIEVE office directly at 204-452-0180 or [email protected] to discuss any special needs or accommodations you may require in order to have a positive learning experience.
Continuing Education Credit
Check our Continuing Education Credit page to find out which associations and organizations accept our workshops for credit.
