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Conflict Resolution Skills

Dec 14, 2017 (9 AM - 4 PM)


Price: 209.00 (*early rate) 235.00 (regular rate)

*early rate expires November 23, 2017

Vancouver, British Columbia – Holiday Inn Vancouver Centre


Trainer: Aaron Lyons

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Conflict Resolution Skills (Early rate expires 11-23-17)$235.00 $209.00Vancouver, BC - Dec. 14, 2017
Photo of Aaron Lyons, trainer with ACHIEVE

About the trainer

Aaron Lyons

Aaron holds a Masters Degree in Conflict Transformation and is an experienced facilitator and trainer specializing in mediation, conflict resolution and restorative justice. Throughout his career he has provided leadership for a variety of organizations, and for close to 15 years, he has facilitated high-conflict conversations for both small and large groups of people. Aaron has a passion for supporting people through high-stakes and emotionally charged conversations...


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Description

Conflict holds great potential for harm and for good. The results of unhealthy conflict impact us individually and contribute to negative group performance. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict in their lives, leading to healthier, happier relationships and work environments. Conflict has many sources, including miscommunication, disagreements, stress and personality differences. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop will teach participants to understand the dynamics of conflict and equip them with the skills needed to respond confidently and effectively.

About This Workshop

Workshop Outline

  • Conflict Overview
  • The Roots of Conflict
  • How Conflict Escalates
  • Dealing with Misunderstandings
  • Tool – The Intention Check
  • Dealing with Disagreements
  • Tool – The Interest Check
  • Dealing with Conflict Style Differences
  • Tool – The Style Check
  • Key Skills for Conflict Resolution
  • Trigger Phrases and Gestures to Avoid
  • 10 Strategies for Staying Calm in Conflict
  • The Four-Part Conflict Resolution Process
  • Skill Development

Method of Delivery

Lecture, personal reflection, skill building, video and small group discussions.

Target Audience

This is an introductory-intermediate level workshop.  The content is suitable for workplace, community and home environments.

Logo for Human Resources Management Association Continuing Ed credits
This workshop has been approved for 6 CPHR Continued Professional Development Hours.

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Details

Date:
December 14, 2017
Time:
9:00 am - 4:00 pm
Event Categories:
,

Trainer

Aaron Lyons

Venue

Vancouver, British Columbia – Holiday Inn Vancouver Centre
711 West Broadway, Vancouver, British Columbia V5Z 3Y2 Canada
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Phone:
604-879-0511

Register Attendees

Conflict Resolution Skills (Early rate expires 11-23-17)$235.00 $209.00Vancouver, BC - Dec. 14, 2017
At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.

Registration Information

Register Early! Seating is limited.

Children and unregistered guests are not permitted in the meeting rooms.

The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.

Participants will receive a spiral bound training manual and a certificate of completion.

Workshop Schedule

The workshops start at 9:00 AM and conclude around 4:00 PM. Please arrive between 8:30 and 9:00 AM on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. Our half day workshops start at 9:00 am and conclude at 12:00pm

Cancellation Policy

Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be attending.

We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.

Group Registration Instructions

To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.

Continuing Education Credit

Workshop participants receive a certificate indicating credits awarded based on the length and completion of the workshop.  A two day workshop earns 12 Continuing Education hours and a one day workshop earns 6 hours.   While many associations and licensing bodies accept ACHIEVE workshops for Continuing Education Credit, questions about approval should be directed to the specific association or licensing body you are requesting the credits for.