Conflict Resolution Skills
Nov 21, 2019 (9 AM - 4 PM)
Trainer: David Jung
Price: $ 249.00 (regular rate) + taxRegister Now
The results of unhealthy and poorly managed conflict create a negative impact for individuals and groups. Those people who master essential conflict resolution skills reduce the occurrence of negative conflict, leading to healthier, happier relationships and work environments. Many conflicts would not spiral out of control if people used conflict resolution techniques that are easy to learn and utilize. This workshop explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Participants will learn skills for responding confidently and effectively to conflict.
About This Workshop
Some of the Topics Included
- How Conflict Escalates
- Dealing with Misunderstandings
- The Intention Check Tool
- Strategies for Dealing with Disagreements
- The Interest Check: Moving from Positions to Interest
- Conflict Resolution Style Preferences
- The Style Check Tool
- Key Skills for Conflict Resolution
- Trigger Phrases to Avoid
- Strategies for Staying Calm in Conflict
- The Four-Part Conflict Resolution Process
This is an introductory-intermediate level workshop.
Method of Delivery
Presentation, video, case study exercises, experiential practice, personal reflection, and small group discussions.
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Terms & Conditions
Registrations cancelled seven or more days prior to the event are refundable, minus a administrative fee. Alternatively, you may receive a credit to attend a future training. Cancellations less than seven days prior to the workshop are non-refundable. If at any time you are unable to attend the event, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person.
We reserve the right to cancel events due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of event fees only.
You Will Receive
Group Registration Instructions
To register a group for a workshop, choose the appropriate number you would like to register for the selected workshop, and fill in all the relevant information.
Concerns and Grievances
Special Accomodations for Disabilities
Continuing Education Credit
While many associations and licensing bodies accept CTRI workshops for continuing education credits, questions about approval should be directed to the specific association or licensing body for which you are requesting the credits. Credit hours: There are six continuing education credits earned for each day of training. For example, a one-day workshop earns six continuing education hours, while a two-day workshop earns 12 hours. A certificate will be awarded upon the completion of the workshop.
The following associations have formally approved our workshops:
Canadian Counselling and Psychotherapy Association (CCPA)
Canadian Professional Counsellors Association (CPCA)
Association of Social Work Boards (ASWB)
National Board for Certified Counselors (NBCC)
Alberta College of Social Workers
*Category A Competency Credit
Vocational Rehabilitation Association of Canada (VRA Canada)
Association of Cooperative Counselling Therapists of Canada
Canadian Assessment, Vocational Evaluation & Work Adjustment Society (CAVEWAS)
Canadian Addiction Counsellors Certification Federation
*Three of our workshops are formally approved with CACCF: Addictions & Mental Illness, Harm Reduction, and Motivating Change. To inquire about CACCF approval for our other workshops, please contact them directly.
To have your organization or association listed here, please contact [email protected].