Dealing with Difficult People
Oct 17, 2017 (9 AM - 4 PM)
Price: 209.00 (*early rate) 235.00 (regular rate)
Ottawa, Ontario – Best Western Ottawa City Centre
Trainer: Shawn McLaren
About the trainer
Shawn holds a Bachelor’s degree in Education and a Master’s degree in Adult Education with a specialization in Corporate Development and Knowledge Management. He has over 20 years of experience in corporate training including facilitation, curriculum development and leading a national training team. Shawn spent 17 years in the banking industry where he was responsible for training related to compliance, sales and leadership development...
We all encounter people we find difficult. Typically conversations with them leave us feeling frustrated, stressed, angry and tired. This workshop will analyze what is happening in those exchanges and demonstrate how people can adapt their strategies to bring about more productive conversations with those they find difficult. Individual styles will be explored with an emphasis on understanding and adapting one’s style to create different results. Participants will learn how to create the right conditions for a conversation with a person they find difficult. They will also learn how to positively engage the other in a discussion about the pattern of difficult behaviour. This workshop gives participants a straightforward approach that creates dramatic change in the outcome of conversations with people they find difficult.
About This Workshop
- Who is a Difficult Person?
- My Case Study
- What is Reasonable Behaviour?
- Where You Have Influence and Control
- Styles for Dealing with Difficult People
- Your Style Assessment
- What is Bullying?
- Dealing with the Bullying Person
- Dealing with the Chronically Passive Aggressive Person
- Understanding the Anger Cycle
- How to Defuse and Deal with the Chronically Angry Person
- Dealing with the Chronically Resistant Person
Method of Delivery
Lecture, personal reflection, skill building, video and small group discussions.
This is an introductory-intermediate level workshop that focuses on behaviours that we all find difficult and is intended for anyone looking to gain an insight on how to manage and improve difficult relationships.
What our clients have to say...
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At checkout you will have the option to pay by credit card or to receive an invoice to be paid later.
Register Early! Seating is limited.
Children and unregistered guests are not permitted in the meeting rooms.
The Early Registration rate is available for those participants who submit both their registration form and payment 3 weeks before the workshop.
Participants will receive a spiral bound training manual and a certificate of completion.
The workshops start at 9:00 AM and conclude around 4:00 PM. Please arrive between 8:30 and 9:00 AM on the first day to check in and receive a training manual. Regular breaks are scheduled throughout the day. Participants are on their own for lunch from noon to 1:00 PM, unless otherwise stated above. Our half day workshops start at 9:00 am and conclude at 12:00pm
Registrations cancelled 7 or more days prior to the workshop are refundable, minus a $50.00 administrative fee. Alternatively you may receive a credit to attend a future training. Cancellations less than 7 days prior to the workshop are non-refundable. If at any time you are unable to attend, you are welcome to transfer your registration to another individual at no extra cost. In this case, please notify ACHIEVE of the name of the alternate person who will be attending.
We reserve the right to cancel workshops due to unforeseen circumstances or under-enrolment. Liability is limited to a refund of workshop fees only. Please make travel arrangements with this in mind.
Group Registration Instructions
To register a group for a workshop, register for selected workshop, then once in shopping cart, add quantity of participants and provide names of all participants.
Continuing Education Credit
Workshop participants receive a certificate indicating credits awarded based on the length and completion of the workshop. A two day workshop earns 12 Continuing Education hours and a one day workshop earns 6 hours. While many associations and licensing bodies accept ACHIEVE workshops for Continuing Education Credit, questions about approval should be directed to the specific association or licensing body you are requesting the credits for.